Dispute Specialist
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Key details
- Salary
- $38K–$48K/yr
- Location
- Honolulu, HI, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 4w ago
Skills
customer servicemicrosoft officetyping
About the role
First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team.
In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.
Compensation:
The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.
Work Schedule:
Monday - Friday 8:00AM - 5:00PM (Hours may vary)
The ideal candidate will have:
- High School Diploma or equivalent, or equivalent work experience required
- 2 years of experience in banking, dispute resolution, or card services required
- Associate degree or bachelor’s degree in finance, banking, or similar field preferred
- Previous banking experience
- Previous customer service experience
- Good writing skills necessary to correspond with customers and other financial institutions
- Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
- Possesses attention to detail with excellent follow-through
- Good time management
- Critical thinker
- Able to work under pressure with multiple deadlines
- Necessary 10 key calculator and typewriter by touch and typing skills
- Computer skills with knowledge of MS Office