Distribution Customer Service & Booking Supervisor

Job Description

Leads the office team that manages orders, bookings and customer communication, based on the Expeditors Distribution Supervisor – Office profile. Manages work orders, inventory records and CSR assignments and is the day-to-day voice of the operation to the client program team. This sheet also covers the RMA Operations Customer Service Supervisor seat, which focuses on returns rather than carrier bookings.

Key responsibilities

• Manage work orders and CSR / Agent assignments across the shift.
• Oversee order intake, release and status updates in the WMS and customer systems.
• Book carriers and confirm pickups against order cut-off times and ship-date commitments.
• Maintain accurate inventory and transaction records; resolve exceptions with floor supervisors.
• Provide proactive order-status communication and escalation to client stakeholders.
• Prepare daily and weekly service reports for the Operations Manager.
• Train, coach and evaluate EI agents; maintain desk procedures and SOPs.
• Support QMR preparation with service data and issue summaries.

Program specifics

• Revenue Fulfillment (REV1, REV2): carrier booking and customer-facing order status for high-value hardware.
• RMA Fulfillment (RMAF1): advance-replacement orders where speed and serial-number accuracy are critical.
• RMA Operations (RMAO1 variant): returns communication, OS&D notifications, disposition and returns-to-vendor documentation.
• REV2: help stand up the customer service desk, hiring and training to mirror REV1.

Qualifications

 

• College degree preferred.
• Customer service or logistics office experience, including lead or supervisory experience [Confirm years].
• Strong Excel, WMS and order-management skills; carrier booking experience a plus.
• Excellent written and verbal communication; composed under deadline pressure.

Physical / work environment

Primarily office-based with regular time on the warehouse floor of a secured, high-value facility. Extended computer work; ESD and PPE rules apply when on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!