District Route Manager
Gilroy, CA, United States2w ago
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Key details
- Salary
- $80K–$95K/yr
- Location
- Gilroy, CA, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2w ago
Skills
business developmentcustomer servicelogisticsperformance management
About the role
District Route Manager
Location: GilroyPosition Type: Full-Time, Exempt
Position Summary
Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations based out of our Gilroy, California location. This is a hands-on leadership role responsible for managing and supporting our route drivers while ensuring our customers receive consistent, reliable, and high-quality service.
The District Route Manager will build strong relationships with existing customers, oversee route performance, address service needs, and partner with customers on pricing and service solutions. This position is focused on supporting and growing relationships with our established customer base rather than new business development.
Key Responsibilities
Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
Oversee daily route operations, schedules, coverage, and delivery performance.
Conduct regular ride-alongs and field observations with drivers.
Build and maintain strong relationships with existing customers.
Serve as a key point of contact for customer service needs, concerns, shortages, billing questions, and escalations.
Partner with existing customers to evaluate service levels, product needs, and pricing.
Identify opportunities to improve service, route efficiency, and account profitability.
Monitor route performance, labor utilization, delivery accuracy, and service metrics.
Partner closely with plant operations and other internal teams to ensure customer expectations are met.
Promote and enforce company safety expectations, DOT requirements, vehicle inspection standards, and safe driving practices.
Assist with recruiting, training, coaching, performance management, and development of route team members.
Maintain accurate route, customer, vehicle, and employee documentation.
Qualifications
3+ years of experience in route operations, transportation, logistics, customer service, or a related field.
Previous leadership or supervisory experience preferred.
Strong customer service and relationship-building skills.
Ability to coach and hold employees accountable while building a positive team environment.
Strong problem-solving, organizational, and communication skills.
Comfortable reviewing pricing, service levels, and operational performance.
Valid driver's license with an acceptable driving record.
Experience in linen rental, laundry, uniform rental, healthcare service, distribution, or another route-based service industry is a plus.
What Success Looks Like
Success in this role means maintaining strong customer relationships, providing dependable service, developing a safe and accountable route team, improving route efficiency, and ensuring our existing accounts receive the level of service they expect from Core Linen Services.
Compensation: $80,000–$95,000 annually
Location: GilroyPosition Type: Full-Time, Exempt
Position Summary
Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations based out of our Gilroy, California location. This is a hands-on leadership role responsible for managing and supporting our route drivers while ensuring our customers receive consistent, reliable, and high-quality service.
The District Route Manager will build strong relationships with existing customers, oversee route performance, address service needs, and partner with customers on pricing and service solutions. This position is focused on supporting and growing relationships with our established customer base rather than new business development.
Key Responsibilities
Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
Oversee daily route operations, schedules, coverage, and delivery performance.
Conduct regular ride-alongs and field observations with drivers.
Build and maintain strong relationships with existing customers.
Serve as a key point of contact for customer service needs, concerns, shortages, billing questions, and escalations.
Partner with existing customers to evaluate service levels, product needs, and pricing.
Identify opportunities to improve service, route efficiency, and account profitability.
Monitor route performance, labor utilization, delivery accuracy, and service metrics.
Partner closely with plant operations and other internal teams to ensure customer expectations are met.
Promote and enforce company safety expectations, DOT requirements, vehicle inspection standards, and safe driving practices.
Assist with recruiting, training, coaching, performance management, and development of route team members.
Maintain accurate route, customer, vehicle, and employee documentation.
Qualifications
3+ years of experience in route operations, transportation, logistics, customer service, or a related field.
Previous leadership or supervisory experience preferred.
Strong customer service and relationship-building skills.
Ability to coach and hold employees accountable while building a positive team environment.
Strong problem-solving, organizational, and communication skills.
Comfortable reviewing pricing, service levels, and operational performance.
Valid driver's license with an acceptable driving record.
Experience in linen rental, laundry, uniform rental, healthcare service, distribution, or another route-based service industry is a plus.
What Success Looks Like
Success in this role means maintaining strong customer relationships, providing dependable service, developing a safe and accountable route team, improving route efficiency, and ensuring our existing accounts receive the level of service they expect from Core Linen Services.
Compensation: $80,000–$95,000 annually