Donor Experience Administrator

Donor Experience Administrator

Founded by Detroit philanthropists George and Ellen Booth in 1904, Cranbrook Educational Community is one of the world’s leading centers of education, science, and art. Comprised of a graduate Academy of Art, contemporary Art Museum, Center for Collections and Research, House and Gardens, Institute of Science, and more than 1,600 students attending our Pre-K through 12 independent college preparatory Schools, Cranbrook welcomes thousands of visitors and students to its campus each year. Critics have called Cranbrook “the most enchanted and enchanting setting in America” and in 1989 it was designated a National Historic Landmark. The campus is located in Bloomfield Hills, Michigan, about 20 miles north of downtown Detroit. For more, please visit our website: www.cranbrook.edu.

The Donor Experience Administrator works closely with the Director of Donor Experience to shape and advance donor relations strategy in support of Cranbrook’s fundraising efforts. Applicants should be a strong multi-tasker with the ability to remain flexible in solving problems, have outstanding communication, interpersonal and research skills, work well under limited supervision, and be highly organized. Prior experience in a nonprofit fundraising position is preferred but not required. This position offers an exceptional opportunity for growth for the right candidate interested in nonprofit fundraising and donor relations.

Responsibilities include, but are not limited to:

Stewardship Reporting/Data Management

• Serve as a strategic partner in evaluating and enhancing the donor experience processes, identifying opportunities to improve timeliness, quality, consistency, and operational efficiency of donor engagement communications.
• Collect, organize, edit, and confirm the accuracy of data used for external stewardship reports; draft and edit custom stewardship narratives.
• Establish and monitor metrics across program areas. Research and monitor emerging trends and best practices in donor relations and stewardship; evaluate applicability to Cranbrook and recommend program enhancements.
• Assist with the drafting and preparing endowment and impact reports; monitor timeline management, data accuracy, and stakeholder collaboration  
• Use data from the Raisers Edge database to create merged letters, documents, and reports as needed to support the operation of the Donor Experience Team. 
• Generate and execute new ideas and creative problem solving to further the quality of donor communications and stewardship.

Engagement

• Assist Principal, Major, and Planned Giving Officers with donor and prospect engagement, including occasional campus and off-site visits, functions, and activities.
• Collaborate with Director of Donor Experience in implementing and expanding programs that support donor experience as well as critical stakeholder priorities.
• Take an active role in the management of recognition societies in partnership with professional fundraising staff.
• Assist with the creation of materials such as proposals, donor profiles and presentations in support of fundraising efforts

Project Management/Additional Support

• Implement special projects in support of all areas of Donor Experience.
• Respond to questions and provide assistance on donor relations matters for donors, Cranbrook colleagues, and donor relations colleagues from other institutions.

Other

• Establish advanced knowledge and skills within donor databases and software, including Raisers Edge/NXT.
• Seek out opportunities for professional development; disseminate appropriate content and topics to Donor Experience or other fundraising staff.

Requirements:

• A Bachelor’s degree is required along with a minimum of five years of strong administration background demonstrating increasing levels of responsibility. Development experience is preferred.
• High proficiency in Word, Excel and database management required to create mail merges, create complex spreadsheets and graphs, and maintain and run development reports.
• Experience and fluency with CRM and database management, preferably with Blackbaud: Raiser’s Edge and RE NXT.
• Ability to execute or edit basic design functions within In Design, Photoshop, or similar programs.
• Demonstrated ability to work with confidential information.
• Capable of working independently as well as within a team
• Ability to effectively handle multiple tasks with deadlines with proven proficiency at effective prioritization and multitasking.
• Creativity as well as analytical ability to maximize program outcomes and track for strategic and process improvements.
• Strong writing skills, including the ability to proofread and edit content.
• Ability to work occasional evening and weekend hours.
• Requires a valid Michigan driver’s license with satisfactory driving record.

This is a full-time position with a salary of $60k/annually.

Cranbrook offers competitive compensation and benefits that include medical, dental, life insurance, long-term and short-term disability, and retirement programs with employer contribution. We also offer generous paid time off, 11 paid holidays and 3 floating holidays, employee discounts, and a unique environment in an educational setting that values collaboration.

For consideration, please submit a resume and cover letter.