#EG Desktop Engineers (RDSS)

Job Description

* Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support

* Able to resolve technical issue remotely within the given SLA

* Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users

* Resolves software installation and software upgrade issues via Software Center/CCMCache

* Resolves access, sign-in issues, and general usage of M365 Office account

* Generates logs and screenshots required to escalate to third-party vendors

* Troubleshoots basic network connection issues

* Proactively shares and collaborates with colleagues for knowledge-sharing

* Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Qualifications

•  A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

 

Together, we make the extraordinary happen.

 

Learn more about us at ncs.co and visit our LinkedIn career site.

 

Scam Alert

 

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

 

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.