ELECTRONIC MEDICAL RECORD (EMR) COORDINATOR

Overview

The EMR Coordinator, plans, implements, manages and evaluates systems and procedures necessary to ensure LiveOnNY staff has access to hospital-based electronic medical records and the public health information exchange. Works with individual hospitals, health systems, the Regional Health Information organization (RHIO) and LiveOnNY staff to ensure access while ensuring integrity, confidentiality and security necessary to facilitate the process of donation. Supports and fosters the mission of the organization and its commitment to organ and tissue donation.

The EMR Coordinator is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical conduct, and to devote all professional time to the performance of the responsibilities of this job description and remain available to fulfill management responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Develops and manages an organizational plan with partner hospitals/systems and RHIO for direct access to electronic medical records (EMRs).

Establishes methodology for initiating system access using the support of Hospital Services Specialist to gain access to key hospital personnel. Works with specified hospital departments (IT, Regulatory) to design and implement mutually agreed upon EMR access pathways.

Collaborates with stakeholder team to address and allocate access needs. Presents plan and strategy to hospital IT professionals. Works with management to develop remote access protocols and best practices for EMR utilization.

Develops, documents and implements specific requirements of each hospital/ system and RHIO for allowing access.

Proactively troubleshoots customer service problems to ensure staff issues are resolved promptly assuring continuity or restoration of access. Identifies improvement opportunities. Serves as Liaison between hospital/RHIO and staff for EMR related issues.

Remotely assists and troubleshoots all EMR related issues associated with LiveOnNY equipment such as laptops/tablets.

Maintains accurate and current status reports on complete and pending availability of access by institution. Reports status, as needed.

Maintains active LiveOnNY users and terminates access when no longer necessary. Ensures set up and disabling of access of users including changes to user’s security roles and profiles.

Conducts orientation and training of new staff and refresher training to current staff, as appropriate, in access of hospital-based EMRs and RHIO.

Assists and supports monthly ECHO meetings with partner hospitals.

Assists with Office 365 email support in resetting passwords and creation of email addresses.

All employees, at every level, are empowered and expected to be committed to participate in continuous process improvement.

Other duties may be assigned.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in business, IT, Health Information Systems, record management preferred. Three years minimum IT based healthcare experience and project management experience.

Clinical system implementation experience

Experience with healthcare information systems including EHRs

EPIC experience-staff activation, EMR roll-out

Requires knowledge of identity and access management best practices. Must possess strong interpersonal and strategic planning skills Requires the ability to develop relationships with a strong attention to detail. Must be highly organized, resourceful, proactive individual.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, feature articles, and informational materials. Ability to effectively present information to top management, IT professionals and/or the general public. Required excellent (written and oral) communication skills.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to think creatively, design concepts, and organize effectively to motivate others.

OTHER SKILLS AND ABILITIES:

Ability to research information, draw conclusions, and make recommendations. Computer software proficiency required, especially Microsoft Office suite. Previous experience with EMR software, common Internet security practices and HIPAA required. Good interpersonal skills. .

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Salary Range: $70,000 - $80,000