Employee Experience Specialist

The Employee Experience Specialist is responsible for creating a welcoming, organized, and consistent onboarding experience for new employees at Elmcrest Children’s Center. This position serves as a primary point of contact for new hires throughout the onboarding lifecycle, helping employees successfully transition from accepted offer through orientation, required clearances and documentation, initial training, and integration into their assigned program or department.

The Employee Experience Specialist works closely with Human Resources, Recruitment, program leadership, supervisors, and other internal partners to ensure new employees are prepared, informed, connected, and supported as they begin their employment with Elmcrest.

A key focus of this position is strengthening the overall employee experience by ensuring onboarding processes are timely, compliant, engaging, and aligned with Elmcrest's mission, values, and organizational culture.

Responsibilities:

• Coordinate and support New Employee hiring process for agency
• Serve as HR point of contact for new employees throughout the onboarding process
• Maintain accurate onboarding records and documentation within agency HRIS system and other approved HR systems
• Conduct new hire check-ins throughout the first 90days of employment
• Identify trends or recurring concerns affecting the new-hire experience, and communicate appropriate findings to HR leadership
• Track turnover and onboarding trends to help identify opportunities for improving employee retention
• Assist with maintaining accurate employee information within agency HRIS system
• Work with department leads to ensure onboarding responsibilities are clearly defined and completed
• Support employee engagement and recognition initiatives as assigned
• Work collaboratively with departments

• Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Elmcrest’s Core Values & Competencies:

• • Honesty: Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately.
  • Willingness to Learn: Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest.
  • Dedication to Purpose: Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improve the lives of children and families.
  • Social Concern: Value human dignity and have respect for others. Actively seek out diverse approaches and points of view.

• • Self-Examination: Systemically observe, analyze and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace.

Competencies:

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple new hires and onboarding timelines simultaneously.
• Ability to provide a welcoming, professional, and service-oriented employee experience.
• Ability to handle confidential and sensitive employee information appropriately.
• Strong follow-through and accountability.
• Ability to identify problems, escalate concerns appropriately, and collaborate on solutions.
• Comfortable communicating with employees and leaders at all levels of the organization.
• Proficiency with Microsoft Office and HR information systems.
• Commitment to Elmcrest's mission and the populations served by the Agency.

Required Education and Experience:

• High School Diploma

• Associate's or Bachelor's degree in Human Resources, Business Administration, Organizational Development, Human Services, or a related field preferred.
• A combination of relevant education and professional experience may be considered.

• Prior experience in Human Resources, employee onboarding, employee experience, recruiting coordination, training, or administrative support preferred but not required.
• Experience working in a nonprofit, human services, healthcare, education, or highly regulated environment is preferred.
• Experience with HRIS systems; Paycom experience is preferred.

Essential Job Qualifications:

• Ability to lift 20 pounds without assistance.
• Ability to sit for elongated periods of time
• Ability to lift arms over head in upward reaching motion.
• Ability to walk up and downstairs as needed.
• Valid driver’s license
• Varying levels of travel as determined by departmental needs may be required with this position.

Equal Opportunity Statement: Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

Accommodations: Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children’s Center. contact Human Resources with any questions or requests for accommodation.

At Will Employment: Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time. Nothing in this job description or in any other policy of Elmcrest Children’s Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children’s Center employees.