Enterprise Customer Success Manager

Jobgether

United States6d ago

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Key details

Location
United States
Work style
Remote
Level
Senior
Job type
Full-time
Experience
5–8 yrs
Function
Customer success & Support
Focus area
other
Posted
6d ago

Skills

account managementaccount planningcustomer successdata governancedata qualityobservabilitypaasrelationship management

About the role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.

We are seeking an experienced Enterprise Customer Success Manager to build lasting relationships with enterprise clients and maximize the value they derive from advanced data management solutions. In this strategic, customer-facing role, you will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewals, and account expansion. You will act as a trusted advisor, aligning technology capabilities with business objectives to drive measurable outcomes and long-term customer success. Working closely with Sales, Product, Engineering, and Professional Services teams, you will coordinate initiatives that strengthen customer engagement and accelerate platform adoption. You will also lead executive-level discussions, identify growth opportunities, and proactively address risks to customer retention. This is an opportunity to combine technical expertise, commercial strategy, and relationship management in a collaborative, remote-first environment focused on innovation and data-driven decision-making.

Accountabilities

    • Enterprise Account Management: Own and manage a portfolio of enterprise customers, serving as the primary relationship lead throughout deployment, adoption, renewal, and expansion.

    • Customer Success Strategy: Develop structured account plans and success strategies aligned with customer business objectives, data management priorities, and measurable outcomes.

    • Product Adoption and Value Realization: Drive onboarding, accelerate time-to-value, and expand platform usage across data quality, data governance, data observability, analytics, and related use cases.

    • Cross-Functional Collaboration: Partner with Sales, Sales Engineering, Product, Engineering, Professional Services, and Support to deliver a consistent customer experience and resolve implementation or adoption challenges.

    • Executive Engagement: Lead customer workshops, strategic business reviews, and executive-level conversations, translating technical capabilities into business value and actionable recommendations.

    • Retention and Risk Management: Identify customer risks early, develop mitigation plans, and implement initiatives that protect gross revenue retention (GRR), improve satisfaction, and strengthen customer loyalty.

    • Renewals and Revenue Growth: Partner with Sales to structure, negotiate, and close renewals, expansions, and commercial agreements, coordinating with procurement, information security, and legal stakeholders.

    • Account Expansion: Identify opportunities to convert demonstrated customer value into additional use cases, expanded platform adoption, and incremental annual recurring revenue (ARR).

    • Partner Relationship Management: Collaborate with systems integrators and other strategic partners involved in customer accounts to support successful implementations and ongoing growth.

    • Performance and Reporting: Monitor and drive key performance indicators, including ARR, net revenue retention (NRR), GRR, product adoption, usage, and customer satisfaction (CSAT/NPS), using insights to improve customer outcomes.

      • Requirements

      • Professional Experience: At least five years of experience in Customer Success, Account Management, or a related customer-facing commercial role.

      • Enterprise SaaS Expertise: Experience managing enterprise customers using data management platforms, preferably in SaaS or PaaS environments.

      • Data Management Knowledge: Strong technical understanding of data governance, with familiarity with data quality, master and reference data management, data observability, or analytics solutions.

      • Customer Portfolio Growth: Demonstrated success managing and expanding enterprise accounts, with measurable res

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