ERP Business Process Coordinator

Japanese Bilingual ERP Business Process Coordinator

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Location: El Monte, CA

Hours: M-F Full Time Direct Hire Non-Exempt

Responsibilities

The ERP & Business Process Coordinator supports the ERP team in keeping the company operating systems running smoothly across our branch network. You will organize documentation and manuals, perform administrative tasks for the team, enter, maintain, and update data during system implementations, and assist branch staff during training and go-live. This is a hands-on learning role for someone who is detail-oriented, well-organized, and interested in developing a career relevant to business operating systems.

Essential Job Functions

Documentation and manuals

• Maintain, update, and organize official system manuals, procedures, and work instructions for ERP (Microsoft Dynamics 365 Business Central) and related business applications such as Kintone.

• Update operating manuals to reflect process changes and system modifications

• Maintain up-to-date documentation as processes and systems change; build a clear and well-organized document library for the team and branches.

• Administrative support

• Prepare and submit payment requests and related paperwork for the ERP team and track them through approval.

• Coordinate schedules, meeting logistics, and follow-ups for team projects.

• Maintain team records, vendor correspondence files, and project trackers.

Data work

• Assist to prepare, clean, merge, and validate data in Excel and other tools during system migrations and master data projects.

• Check data accuracy before and after imports, and flag issues to the team.

• Support data management processes for customer, vendor, and item information

Implementation and training support

• Assist with Business Central implementation at branches, including data migration tasks and go-live preparation.

• Assist branch staff with in-person or virtual training on new systems and processes,

• Provide first-level support to users after system go-live and escalate issues to the appropriate team member as needed.

Physical Requirements

• Ability to sit and work in an office setting for extended period.

• Ability to type and use the computer for extended period.

• Ability to walk, talk, hear, climb, balance, reach, bend, kneel, and lift and/or move up to 25 pounds occasionally.

• Working Conditions

o Noise Level: Normal to loud while in the office.

o Location: Indoors, with travel if necessary.

Requirements

• Bilingual in English and Japanese.

• High school diploma or equivalent; an associate or bachelor's degree is a plus.

• ability to keep information organized, correct, and up-to-day

• Excellent English writing and communication skills

• Proficient in reading, writing, and communicating in Japanese

• Detail-oriented, self-motivated, and ability to learn required duties through shadowing or on-the-job training

• Requires occasional business travel across states

Knowledge and Skills

• Working knowledge of Microsoft Excel (sorting, filtering, basic formulas such as VLOOKUP or XLOOKUP) and Microsoft Office

• Basic knowledge of software and business operating systems.

• Exceptional organization and time management skills.

Preferred

• Experience in ERP or business operating system such as Microsoft Dynamics 365 Business Central, or a database or low-code platform such as Kintone

• Experience in office administration, accounting support, or accounts payable

• Experience in writing manuals, procedures, or training materials

• Knowledge of food distribution, wholesale, or logistics

• Knowledge of Japanese foods and sakes preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied

contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Co., Inc. is an Equal Opportunity Employer.