ETPS Data Specialist - OKC/Norman Area

The ETPS Performance Specialist helps identify areas needing attention and supports efforts to improve outcomes, increase accountability, and promote quality services across the organization. The position serves as a resource for leaders and staff regarding ETPS requirements, reporting processes, and performance expectations. The specialist performs these responsibilities under the direction of the Manager, Healthcare Metrics & Performance.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

Performance Monitoring

• Track assigned ETPS, CCBHC, and organizational performance measures.
• Review reports and performance information for accuracy and completeness.
• Monitor performance results and identify areas that may need attention.
• Notify leadership of missing information, reporting concerns, or performance issues.
• Maintain tracking spreadsheets and monitoring tools.
• Follow up with programs regarding overdue items or reporting requirements.
• Assist with collecting and organizing information used to evaluate performance.
• Maintain records related to performance monitoring activities.
• Support leaders in understanding performance expectations and reporting requirements.
• Assist with special projects related to quality and performance improvement.

Reporting and Data Support

• Gather information from reports, systems, and other sources.
• Review data for missing information, errors, or inconsistencies.
• Help correct reporting issues by working with program and support staff.
• Prepare routine reports, spreadsheets, charts, and summaries.
• Update tracking logs and performance-monitoring tools.
• Help maintain dashboards and reporting resources.
• Distribute reports according to established schedules.
• Maintain documentation related to reports and tracking processes.
• Ensure information is organized and available when needed.
• Protect confidential information and follow agency privacy requirements.

Program Support and Follow-Up

• Answer routine questions related to ETPS measures and performance reports.
• Work with program staff to obtain information needed for reporting.
• Assist with preparing materials for meetings and performance reviews.
• Track action items and follow-up activities identified by leadership.
• Help monitor progress on improvement efforts.
• Notify the manager when issues require additional attention.
• Maintain positive working relationships with leaders, staff, and support departments.
• Support consistent reporting practices across programs and locations.

Training and Documentation

• Assist in maintaining ETPS training materials, reference guides, and written procedures.
• Help update forms, job aids, and educational resources.
• Provide basic assistance and guidance regarding reporting processes and requirements.
• Assist with training sessions and workshops as assigned.
• Keep reporting and procedural documents organized and current.
• Cross-train with other staff to support continuity of operations.

Communication and Collaboration

• Communicate professionally with staff at all levels of the organization.
• Participate in meetings related to performance monitoring and quality improvement.
• Share information, updates, and reminders regarding reporting requirements.
• Work cooperatively with clinical, operational, and administrative staff.
• Escalate concerns to the manager when appropriate.
• Support a culture of accountability, teamwork, and continuous improvement.

Continuous Quality Improvement

• Assist with projects designed to improve performance and service delivery.
• Help identify trends, barriers, and areas needing improvement.
• Gather and organize information used in improvement activities.
• Track corrective actions and follow-up assignments.
• Monitor progress and provide updates to leadership.
• Support implementation of new performance measures and reporting requirements.
• Assist with efforts to improve data quality and reporting accuracy.

QUALIFICATIONS

EDUCATION:

• Must be a high school graduate or have HS equivalent
• Associate's degree preferred

EXPERIENCE:

Two years of experience in healthcare, behavioral health, administrative support, quality monitoring, reporting, records management, or a related field preferred.

• Experience working with spreadsheets, reports, databases, or electronic record systems preferred.
• Experience in behavioral health or healthcare settings preferred.

PERFORMANCE COMPETENCIES:

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Basic to intermediate knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Ability to organize and maintain accurate records.
• Ability to review information and identify possible errors or missing information.
• Ability to create and maintain spreadsheets and reports.
• Ability to manage multiple assignments and meet deadlines.
• Strong attention to detail.
• Good verbal and written communication skills.
• Ability to follow written procedures and instructions.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality.
• Ability to learn agency reporting requirements and performance measures.
• Ability to build positive working relationships with staff and leaders.

CERTIFICATIONS/LICENSES:

• N/A

OTHER INFORMATION

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.