Executive Officer II (Patient Services)

Application Deadline: 20 October 2026
Date of Issue: 6 October 2026

Vacancy Notification Circular No. KCC2610003

Rank: Executive Officer II
Department/Hospital: Patient Services Department, Queen Elizabeth Hospital
Pay: HK$38,290 to HK$67,526 (HGPS Point 15 to 27) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1. Handle complaint, feedback, assistance, and enquiry cases from patients and the public.
2. Handle medico-legal and public liability cases in collaboration with HA Head Office.
3. Support the management of adverse events in hospital and respond to media enquiries.
4. Respond to civil disasters by setting up help desk and offering assistance to patients and the public.
5. Provide administrative support to functions and operations of the Patient Services Department, including handling patient valuables, application of patients’ documents and Medical Assessment Board.
6. Supervise clerical and supporting staff of the department, including Death Documentation Office.
7. Collect and analyze data to prepare audit and management reports in relation to complaint management.
8. Perform other related duties as assigned by supervisors.

Entry Requirements:
1. A university degree or equivalent.
2. Good command of both written and spoken English and Chinese.

Preferred Attributes:
1. With at least 2 years’ post-qualification experience in healthcare discipline.
2. With working experience in managing patient complaints, patient relations and/or media relations.
3. Excellent interpersonal and communication skills.
4. Excellent command of spoken and written Chinese and English.
5. Good competence in analytical thinking, problem solving and decision making.
6. Self-motivated, responsible and able to work independently and under pressure.
7. Proficiency in PC applications including Excel, PowerPoint, Word, web applications etc.

Remarks:
1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

Please submit application on-line on or before 20 October 2026. For enquiries, please telephone 3506 8576.

Application Deadline: 20 October 2026
Date of Issue: 6 October 2026

Vacancy Notification Circular No. KCC2610003

Rank: Executive Officer II
Department/Hospital: Patient Services Department, Queen Elizabeth Hospital
Pay: HK$38,290 to HK$67,526 (HGPS Point 15 to 27) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1. Handle complaint, feedback, assistance, and enquiry cases from patients and the public.
2. Handle medico-legal and public liability cases in collaboration with HA Head Office.
3. Support the management of adverse events in hospital and respond to media enquiries.
4. Respond to civil disasters by setting up help desk and offering assistance to patients and the public.
5. Provide administrative support to functions and operations of the Patient Services Department, including handling patient valuables, application of patients’ documents and Medical Assessment Board.
6. Supervise clerical and supporting staff of the department, including Death Documentation Office.
7. Collect and analyze data to prepare audit and management reports in relation to complaint management.
8. Perform other related duties as assigned by supervisors.

Entry Requirements:
1. A university degree or equivalent.
2. Good command of both written and spoken English and Chinese.

Preferred Attributes:
1. With at least 2 years’ post-qualification experience in healthcare discipline.
2. With working experience in managing patient complaints, patient relations and/or media relations.
3. Excellent interpersonal and communication skills.
4. Excellent command of spoken and written Chinese and English.
5. Good competence in analytical thinking, problem solving and decision making.
6. Self-motivated, responsible and able to work independently and under pressure.
7. Proficiency in PC applications including Excel, PowerPoint, Word, web applications etc.

Remarks:
1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

Please submit application on-line on or before 20 October 2026. For enquiries, please telephone 3506 8576.