Explorer | Research Manager

Accountabilities

• End-to-end research management: Design, manage, and deliver quantitative and mixed-method research projects from the initial client brief through analysis, reporting, and final presentation.

• Research design: Develop appropriate research approaches, including sampling plans, questionnaires, analytical frameworks, and methodologies tailored to client objectives.

• Project coordination: Oversee day-to-day project activities, delegate tasks, and coordinate internal teams and external suppliers to ensure deliverables meet agreed timelines, budgets, and quality standards.

• Quality assurance: Review questionnaire edits, monitor fieldwork, oversee data cleaning and tab checking, and ensure research outputs are accurate and reliable.

• Fieldwork and supplier management: Coordinate research scripting, fieldwork execution, and supplier relationships, resolving issues promptly to keep projects on track.

• Data analysis and insight generation: Analyze quantitative and qualitative findings to identify meaningful patterns, develop recommendations, and address client business questions.

• Reporting and storytelling: Translate complex findings into clear, compelling reports and presentations that communicate data-driven narratives and support actionable decision-making.

• Client relationship management: Serve as the primary point of contact for clients, provide regular project updates, respond to queries, manage expectations, and build trusted long-term relationships.

• Research presentation: Deliver engaging client presentations and debriefs, articulating insights confidently and connecting research findings to practical business outcomes.

• Qualitative research: Moderate qualitative research activities, including in-depth interviews (IDIs) and shop-alongs, where appropriate.

• Business development support: Contribute to business growth through excellent project delivery, client satisfaction, and the development of lasting client partnerships.

• Team collaboration and development: Work independently while collaborating with research specialists and other teams, sharing expertise and supporting colleagues where needed.

Requirements

• Strong professional experience managing quantitative or mixed-method research projects across the full project lifecycle, ideally within a market research agency.

• Demonstrated ability to translate client briefs into effective research designs and methodologies that address specific business objectives.

• Solid understanding of quantitative research methods, data analysis, and insight generation.

• Proven experience managing projects independently, coordinating multiple workstreams, and delivering high-quality outputs within established timelines and budgets.

• Strong client relationship management skills, including the ability to communicate findings, respond to client needs, and explain complex insights clearly.

• Excellent written and verbal communication skills, with a talent for developing compelling data stories and presenting recommendations to diverse audiences.

• Strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic research environment.

• A collaborative mindset, combined with the confidence and initiative to take ownership of projects and resolve challenges proactively.

• Preferred but not essential: Experience working with large datasets and statistical software such as SPSS, R, Stata, or comparable tools.

• Preferred but not essential: Experience managing, delegating work to, or mentoring other team members.

• Preferred but not essential: Experience moderating qualitative research, including in-depth interviews and shop-alongs.

• Willingness to develop expertise in shopper research, including packaging, planograms, retail environments, signage, and path-to-purchase behavior.

• Must be eligible to work in Canada. Visa sponsorship is not available.

Benefits

• Salary: CAD $80,000–$90,000 annually, depending on experience and expertise.

• Employment type: Full-time.

• Work arrangement: Remote, based in Ontario, with the possibility of transitioning to a hybrid model in the future.

• Bonus scheme: Additional bonus opportunity.

• Health coverage: Health benefits package.

• Flexible working: Flexible working practices to support different working needs.

• Training and development: Ongoing learning, training, and professional development opportunities.

• Team culture: Team and company social events that encourage connection and collaboration.

• Career growth: Opportunities to develop research expertise, work with high-profile clients, and expand client relationship and project leadership skills.

• Inclusive workplace: Commitment to equal opportunity, workplace diversity, and inclusion.

• Additional details about local benefits and perks are available upon request from the People team.