F&B Ambassador

Job Description

We are seeking an enthusiastic and customer-focused F&B Ambassador to join our team in the beautiful city of Udaipur, India. As an F&B Ambassador, you will be the face of our food and beverage operations, ensuring exceptional dining experiences for our guests while showcasing the rich culinary heritage of Rajasthan and beyond.

• Greet and welcome guests, providing a warm and professional atmosphere
• Offer expert recommendations on menu items, wine pairings, and local specialties
• Educate guests about the history and cultural significance of various dishes and beverages
• Collaborate with the kitchen team to stay informed about daily specials and menu changes
• Handle guest inquiries, special requests, and concerns with a positive and solution-oriented approach
• Maintain a thorough knowledge of food and beverage offerings, including ingredients and preparation methods
• Assist in organizing and executing special events and themed dining experiences
• Ensure compliance with food safety and hygiene standards
• Contribute to the development of new menu items and dining concepts
• Collect and provide feedback to management on guest preferences and satisfaction

Qualifications

• Excellent communication and interpersonal skills, with the ability to engage guests effectively
• Strong knowledge of food and beverage trends, including local Rajasthani cuisine and international offerings
• Previous experience in hospitality or food and beverage industry, preferably in a customer-facing role
• Passion for delivering exceptional customer service and creating memorable dining experiences
• Proficiency in using POS systems and reservation software
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Food safety certification preferred
• Understanding of wine and beverage pairings
• Familiarity with hospitality industry standards and best practices
• Knowledge of local Rajasthani culture and traditions
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English and Hindi; knowledge of additional languages is a plus

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.