F&B Supervisor

Job Location:

Souq Waqif Boutique Hotel By Tivoli

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

Job Description – Food & Beverage Supervisor

Hotel: Tivoli Hotels & Resorts
Department: Food & Beverage
Position: Food & Beverage Supervisor
Reports To: Restaurant Manager / Food & Beverage Manager

Job Summary

As a Food & Beverage Supervisor at Tivoli Hotels & Resorts, you are responsible for overseeing the daily operations of the Food & Beverage outlets, ensuring efficient service delivery and exceptional guest experiences. The role involves supervising team members, maintaining service quality, monitoring operational standards, and supporting the management team in achieving departmental objectives in accordance with Tivoli brand standards.

Key Duties and Responsibilities

Food & Beverage Operations

• Supervise daily restaurant and Food & Beverage outlet operations to ensure smooth and efficient service.
• Ensure that all food and beverage services are delivered in accordance with hotel standards and operating procedures.
• Monitor restaurant readiness, including table arrangements, cleanliness, equipment, and service stations.
• Coordinate with the kitchen and bar teams to ensure timely and accurate service delivery.
• Monitor food and beverage presentation, quality, and service consistency.
• Ensure guest requests, special arrangements, and dietary requirements are communicated and handled appropriately.
• Oversee opening and closing procedures, ensuring all operational requirements are completed.
• Assist in organizing special events, group bookings, and VIP dining arrangements.

Team Supervision & Development

• Supervise, guide, and support Food & Beverage team members during daily operations.
• Allocate duties and service sections to ensure effective staff coverage and workflow.
• Conduct daily briefings to communicate operational updates, guest requirements, and service priorities.
• Monitor team performance and provide coaching and constructive feedback.
• Assist in training new team members on service standards, operational procedures, and product knowledge.
• Ensure compliance with hotel grooming, attendance, and professional conduct standards.
• Encourage teamwork and maintain a positive and productive working environment.
• Assist management in preparing duty rosters and monitoring staffing requirements.

Guest Relations & Service Excellence

• Ensure all guests receive attentive, professional, and personalized service.
• Monitor guest satisfaction and proactively address service concerns.
• Handle guest complaints promptly and professionally, escalating matters when necessary.
• Recognize VIP guests and repeat guests to ensure personalized service experiences.
• Maintain a welcoming and professional atmosphere throughout the dining outlets.
• Support the team in managing guest requests during peak operational periods.
• Promote guest satisfaction by ensuring consistency in service quality.

Quality Control & Compliance

• Ensure compliance with food safety, hygiene, sanitation, and health regulations.
• Monitor cleanliness and maintenance of restaurant facilities, equipment, and service areas.
• Ensure all Food & Beverage operations follow established standard operating procedures.
• Conduct regular inspections of service areas to maintain operational readiness.
• Report maintenance issues, equipment defects, and safety concerns to the appropriate departments.
• Ensure proper handling, storage, and usage of restaurant supplies and equipment.
• Maintain accurate operational records, checklists, and reports as required.

Financial & Administrative Responsibilities

• Support the Restaurant Manager in achieving departmental revenue and operational targets.
• Promote upselling opportunities and recommend menu items, promotions, and special offers to guests.
• Monitor operational expenses and assist in minimizing unnecessary wastage.
• Oversee proper billing procedures, payment handling, and Point of Sale (POS) transactions.
• Assist in stock monitoring, inventory checks, and requisition of Food & Beverage supplies.
• Report discrepancies, shortages, or operational concerns to management.
• Assist in preparing daily operational reports and communicating relevant updates to management.

Qualifications and Experience

• Previous experience as a Food & Beverage Supervisor, Restaurant Supervisor, or Senior Waiter in a hotel or upscale restaurant.
• Previous supervisory experience within a luxury hospitality environment is preferred.
• Good knowledge of Food & Beverage operations, service standards, and restaurant procedures.
• Strong leadership, communication, and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Knowledge of Point of Sale (POS) systems and restaurant reservation systems.
• Understanding of food safety, hygiene, and health regulations.
• Strong organizational and problem-solving abilities.
• Ability to supervise and motivate a multicultural team.
• Ability to work efficiently under pressure and manage multiple operational priorities.
• Willingness to work flexible shifts, including weekends and public holidays.

Key Competencies

• Leadership and team management
• Guest service excellence
• Communication and interpersonal skills
• Teamwork and collaboration
• Operational planning and coordination
• Problem-solving and decision-making
• Attention to detail
• Time management and organizational skills
• Financial and commercial awareness
• Adaptability and ability to work under pressure
• Professionalism and cultural awareness

General Responsibilities

• Ensure consistent delivery of high-quality guest service in accordance with Tivoli Hotels & Resorts standards.
• Comply with hotel policies, procedures, grooming standards, and operational guidelines.
• Maintain confidentiality of guest information, employee records, and hotel operations.
• Ensure adherence to health, safety, hygiene, and security regulations.
• Participate in departmental meetings, training programs, and professional development activities.
• Support the Food & Beverage management team in achieving departmental targets, service standards, and guest satisfaction objectives.
• Coordinate with other hotel departments to ensure smooth operations and effective guest service.
• Perform any other reasonable duties assigned by management to support hotel operations.

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