Facility Direct Collections Supervisor

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY:

Under the direction of the Senior Director of RCM, the RCM Facility Direct Supervisor will be responsible for collections-related activities and accounts receivable monitoring for the DME and Medicare Direct departments. This will include mentoring, guiding, educating, and developing all Collections staff and Senior Collectors and holding the team accountable for behavior, work quality, and quantity.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Manage employee requested Paid Time Off, medical leave and other HR-related functions with Director’s assistance
• Train, guide, and mentor Collections staff and Senior Collectors with Director’s support
• Coordinate daily, weekly, monthly, quarterly, and annual reports, audits, and collections-related work activities
• Monitor outstanding accounts to ensure complete and accurate follow up occurs
• Understand all functionality of GP and SalesPad and must be able to demonstrate and explain in detail collections procedures and workflows
• Hold the staff accountable to successfully achieve their goals and provide monthly KPI results
• Ensure high levels of quality work from Collectors, and in conjunction with feedback from the RCM QA team, educate the staff to ensure they are using revenue cycle best in class processes to achieve successful account resolution
• Ensure overtime hours are approved and covered when applicable
• Assist the Director, RCM in completing Annual Performance Reviews
• Monitor accounts receivable aging’s to ensure timely resolution of claims
• Identify and report any trends causing future potential denials
• Work accounts as assigned
• First point of contact for daily operational questions or issues
• Create, review and/or update Written Instructions as necessary
• Perform administrative tasks including but not limited to write-offs, apply foreign exchange fees, refunds, providing reports as necessary, etc.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This job has leadership and coaching responsibilities under the direction of the Director, RCM.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Associate Degree or equivalent preferred; minimum five to seven years related experience; or equivalent combination of education and experience
• Organizational skills
• Good troubleshooting skills
• Strong attention to detail
• Proficient with Word, Excel, and Outlook
• Operate GP & SalesPad proficiently
• Ability to handle inquiries and respond via telephone or in writing
• Ability to explain and resolve collections related questions/issues to sales representatives, and facilities
• Ability to independently meet tight deadlines in a project-based atmosphere

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus