Facility Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Manager

Account: IBM India | JLL Work Dynamics

Career Level: B5 / B6

Function: Integrated Facilities Management

Location: Multiple Locations (India)

Reports To: Senior Facility Manager / Account Manager

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About the Role

The Facility Manager is responsible for the end-to-end management of soft facilities services at the IBM account site(s). The role is client-facing and requires strong operational expertise, vendor management skills, and the ability to deliver a consistent, high-quality workplace experience aligned to IBM and JLL standards.

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Key Responsibilities

Operations & Service Delivery

• Manage daily soft services operations including housekeeping, pantry, reception, mailroom, and allied services

• Ensure service delivery meets contractual SLAs and KPIs

• Conduct regular site audits and quality checks; initiate corrective actions where required

• Implement and monitor standard operating procedures (SOPs) for all soft service functions

• Support AI and technology implementation initiatives on-site as directed by the account leadership

Vendor & Contract Management

• Manage vendor relationships and performance for all soft service contracts

• Review and process vendor invoices, ensuring accuracy and compliance

• Conduct periodic vendor performance reviews and escalate issues as needed

Client Relationship Management

• Act as the primary point of contact for IBM stakeholders on day-to-day FM matters

• Attend client meetings, prepare reports, and present operational updates

• Proactively address client concerns and ensure high levels of client satisfaction

People Management

• Lead, motivate, and manage the on-site FM team

• Conduct performance reviews, identify training needs, and support team development

• Manage attendance, shift planning, and workforce deployment

Financial Management

• Manage site-level budget; track expenditure against approved budgets

• Identify cost-saving opportunities without compromising service quality

• Support monthly financial reporting and variance analysis

Health, Safety & Compliance

• Ensure all operations comply with JLL and IBM Health, Safety & Environment (HSE) standards

• Conduct risk assessments and ensure incident reporting protocols are followed

• Maintain compliance with statutory and regulatory requirements

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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