Facility Supervisor Novi Ice Arena
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Key details
- Location
- Novi, MI, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Part-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
cash handlingcustomer serviceinventory controlpayrollpoint of sale
About the role
Job Summary
The Facility Supervisor supports the day-to-day operations of the facility and serves as a key leadership figure in ensuring smooth execution of programs, customer service, staff coordination, and facility needs. Reporting directly to the General Manager, the Facility Supervisor acts as a liaison between front-line staff and management and helps deliver exceptional customer experience while upholding safety and operational standards.
Responsibilities
- Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals
- Assist with the coordination of scheduling of ice time and communicate effectively with coaches, league organizers, and staff
- Monitor ice resurfacing schedules and communicate with operation staff to ensure ice quality
- Conduct facility walkthroughs to ensure cleanliness, safety, and readiness
- Assist with recruiting, hiring, training, and evaluating part-time and seasonal staff (e.g., front desk, skate guards, instructors)
- Schedule and supervise staff to ensure adequate coverage and performance across all shifts
- Provide on-the-job coaching and support to uphold customer service and operational standards
- Assist with payroll tracking
- Resolve customer complaints and issues in a professional and timely manner
- Support marketing and execution of special events, tournaments, and seasonal programs
- Help maintain relationships with local skating and hockey organizations, schools, and community partners
- Monitor cash handling procedures, including daily register reconciliation and POS oversight
- Assist with inventory control for concessions, skate rental, and/or pro shop
- Contribute to budgeting, planning, and goal setting with senior management
Qualifications
Qualifications
- Professional appearance
- Strong communication and interpersonal skills
- Proven experience in the management of recreational facilities, preferably ice arenas
- Comfortable use of computers, phones, and office equipment
- Ability to multitask, stay organized, and remain calm in busy or challenging situations
- Flexible availability, including evenings, weekends, and holidays
- Interest or experience in ice sports (hockey, figure skating) is a plus
- Previous experience as a competitive ice hockey player is desirable
Why You Want to Join Our Team
- Collaborative and supportive
- Opportunities to grow and learn new tools and systems
- Key member of a fast paced and fun environment
- We are FUN!