Family Navigation Coordinator - DESE

Family Navigation Coordinator - DESE

Waystone is seeking a DESE Family Navigation Coordinator to support children, adolescents, and their families enrolled in the DESE/DDS Residential Prevention Program. In this community-based role, you'll partner directly with families to identify needs, develop individualized support plans, coordinate services, and connect them to resources, benefits, and community supports. You'll conduct home visits, monitor progress toward family goals, collaborate with DDS and community providers, and help families navigate complex systems to access the services they need. Through ongoing relationship-building, advocacy, and coordination, you'll play a key role in helping children and adolescents with developmental disabilities succeed at home and in their communities.

Location: Lawrence, MA

Schedule: Flexibility to work 30 hours per week, Monday - Friday.

Compensation: This is a 30 hour, non-exempt, position. The pay range is $23.50 – 34.25 per hour.

Job Responsibilities:

• Build and maintain ongoing relationships with assigned families through regular communication and in-home visits, including evening and occasional weekend availability.
• Partner with families to identify goals, create individualized support plans, and monitor progress.
• Connect families with community resources, benefits, and services that support their needs.
• Travel throughout the service region to provide direct family support.
• Participate in DDS and organizational meetings and provide progress updates and required reports.
• Maintain accurate documentation, case records, and family navigation data.
• Coordinate in-home supports and communicate staffing needs or changes.
• Assist families with budget planning, expense tracking, invoices, and required fiscal documentation.
• Escalate significant concerns, changes in family circumstances, or complex situations to leadership.
• Complete all required DDS reporting, including mid-year and annual reviews.
• Perform other related duties as assigned.

Qualifications:

• Associate’s Degree required, Bachelor’s Degree preferred in Education, Social Work, and Human Services or related field
• At least three years’ experience in Human Services.
• Bilingual English/Spanish preferred.
• Knowledge of in-home and community-based services and community resources that support children and adults with disabilities and their families.
• Strong communication skills and knowledge of services and resources for children, adolescents, and young adults with intellectual and developmental disabilities, Autism Spectrum Disorder, and/or behavioral challenges and their families.
• 1 year of driving experience and a valid drivers license.
• Regular and predictable attendance.

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.