Field Collections Agent

Start Date: 11 January 2027 

Location: Newport - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers. 

Salary & Rewards 

• £28,665 per annum (based on a 40-hour week) 

• £4,200 annual car allowance 

• Uncapped monthly bonus 

• Minimum earning potential: £32,865 per annum (including car allowance) 

• No warrant work involved 

Is this role for you? 

Do you: 

• Hold a full UK driving licence and have access to your own vehicle? 

• Enjoy working independently, outdoors, and meeting people face-to-face? 

• Value flexibility and autonomy in your working day? 

If so, we'd love to hear from you. 

About the Role 

As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential. 

Your Responsibilities 

Working independently, you will: 

• Visit customers to discuss outstanding arrears and available payment options. 

• Manage both regulated and non-regulated accounts. 

• Process payments and arrange suitable repayment plans. 

• Reconnect customers with relevant client services and support. 

• Explain the potential consequences of continued non-payment. 

• Update account outcomes in real time using an Orbit-issued iPad. 

Working Hours 

• Flexible 40-hour working week 

• Shift patterns covering 8:00am to 8:00pm, Monday to Friday 

• Option to condense hours into a 4-day working week 

Benefits 

• 31 days holiday (including bank holidays and December shutdown) 

• Fuel card for business mileage 

• Referral bonus scheme 

• Uncapped monthly bonus scheme (typically £200-£400) 

• Comprehensive 4-week induction programme 

• Access to Medicash health cash plan 

• Employee Assistance Programme (EAP) 

• Employee networking groups 

• Monthly online team events, competitions, and fundraising activities 

• "Moments that Matter" recognition awards 

• Additional voucher and prize incentives throughout the year 

Essential Requirements 

• Clear criminal record 

• No CCJs, IVAs, or bankruptcies within the last six years 

• Full UK driving licence with no more than six penalty points 

• Access to your own vehicle 

• Comfortable using technology and working independently in the field 

Important Information 

As Orbit operates within a regulated environment, all successful candidates will be required to undergo: 

• A basic criminal records check 

• A credit check 

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.