Field Excellence Manager
Kyiv, Ukraine21h ago
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Skills
crmcustomer servicesalesforce
About the role
Job Description Summary
-Supports assigned sales managers during all field force administration phases (field force design and resource allocation, territory design, sales target/call plan setting, performance evaluation and monitoring etc.) providing insightful and value-added analysis, reliable KPIs and precise numbers.
Job Description
Major accountabilities:
- Autonomously manage sales force effectiveness topics of the assigned area
- Responsible for providing inputs related to field force size, structure and deployment within the assigned team
- Implementation and monitoring of sales target, call planning, segmentation and targeting processes
- Responsible for Sales Force Effectiveness tools management for the assigned area
- Contact point for all information related to Sales Force Effectiveness analysis
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
- Distribution of marketing samples (where applicable)
Key performance indicators:
- Quality of analysis -Field Force Optimization, Segmentation & Targeting, Call Planning and Field Analytics.
- Management of Customer Relationship Management system(s) including data maintenance, field force support and training
Skills Desired
Adaptability, Business Dashboards, Commercial Excellence, Customer Retentions, Customer Service, Resource Allocation, Sales, Salesforce (Software), Team Player, Work Efficiency