Field Quality Auditor

VIC - ClaytonBased across Victoria, this role suits someone who understands NBN field operations and can confidently engage with technicians, supervisors and client stakeholders.

Field Quality Auditor | Telecommunications (NBN)

Are you an experienced telecommunications professional with a strong eye for quality, compliance and workmanship standards? Service Stream is seeking a Quality Auditor to support our Victorian NBN Field Module, helping drive right-first-time delivery through field audits, defect management, coaching and continuous improvement.

About the Role

As a Quality Auditor, you'll play a key role in maintaining and improving field quality outcomes across the network in the eastern half of Victoria. You'll oversee defect portfolios, conduct field and desktop audits, identify recurring trends, and work closely with operational teams to ensure compliance with NBN standards, client requirements and Service Stream processes.

Key Responsibilities

• Manage and monitor quality defects from identification through to verified closure.
• Conduct in-field and desktop audits across fibre, network assurance and installation activities.
• Review photographic evidence, records and completed works for compliance and workmanship standards.
• Investigate defect trends, identify root causes and provide recommendations for improvement.
• Coach technicians and supervisors on quality expectations, non-conformances and best practice.
• Support quality improvement initiatives, toolbox sessions and refresher training.
• Prepare accurate audit reports and maintain traceable audit records.
• Escalate high-risk, overdue or systemic quality concerns when required.

• Deliver ad hoc training to address identified quality gaps and reinforce field standards and best practice.

What We're Looking For

You will bring practical telecommunications experience and understand what good looks like in the field.

Ideally, you'll have:

• Experience in telecommunications quality assurance, auditing, field operations or defect management.
• Strong working knowledge of NBN installation practices, assurance activities and workmanship standards.
• Experience conducting field audits, desktop audits and evidence reviews.
• Familiarity with defect management, corrective actions and close-out processes.
• The ability to interpret standards, specifications and compliance requirements.
• Proven experience coaching field technicians and improving quality performance.
• Strong reporting, stakeholder engagement and communication skills.
• A current driver's licence and willingness to travel throughout Victoria.

Highly Regarded Experience

• NBN faulting, assurance, activations or field delivery experience.
• Telecommunications trade qualifications or a related technical background.
• Experience working with QA frameworks, non-conformance management and continuous improvement programs.
• Knowledge of field safety, compliance obligations and client audit requirements.

Why Join Service Stream?

At Service Stream, you'll be part of a team committed to Safety, Delivery, People and Accountability. You'll have the opportunity to influence quality outcomes, support field capability development and contribute to the successful delivery of critical telecommunications infrastructure across Victoria

Field Services

How to Apply