Field Service Technician – Entry Level
Key details
- Location
- Grand Rapids, MI, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Function
- Skilled trades & Manufacturing
- Focus area
- other
- Posted
- 4h ago
Skills
About the role
Field Service Technician I – Entry Level
Position Overview
If you enjoy technology, hands-on problem-solving, and learning by doing, this could be the start of a rewarding career. K Group Companies is looking for a motivated individual to join our Field Service team as a Field Service Technician I.
You don't need prior experience with every low-voltage or physical security system to get started. We're looking for someone who is eager to learn, comfortable asking questions, and thoughtful in how they solve problems and work with others. Through hands-on training, guidance from experienced technicians, and exposure to real-world customer projects, you'll develop the skills to install, maintain, and support technology that helps organizations operate securely and reliably.
This role gives you the opportunity to build practical technical skills, take pride in your work, and grow with a team that values accountability, collaboration, and doing the right thing. You'll gain experience with video surveillance, electronic access control, cabling, and connected devices while learning how these systems work together to support our customers.
What You'll Learn and Do
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Work alongside experienced technicians to learn how low-voltage and physical security systems are installed, maintained, and serviced.
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Assist with installing cabling, devices, and equipment while learning to follow project specifications, safety practices, and industry standards.
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Develop the ability to read blueprints, floor plans, work orders, and installation diagrams with guidance from experienced team members.
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Learn the fundamentals of physical security technology, including video surveillance, electronic access control, and intrusion detection.
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Build foundational knowledge of networking, IP addressing, and connected devices.
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Learn to test system functionality, identify common issues, and troubleshoot problems with support from experienced technicians.
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Assist with routine maintenance, service calls, and system upgrades while developing your technical confidence.
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Learn to document completed work, maintain service tickets, and follow established project procedures.
- Communicate professionally with customers and teammates, contributing to a dependable, high-quality customer experience.
What We're Looking For
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A strong work ethic, dependability, and a genuine willingness to learn.
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Mechanical aptitude, technical curiosity, or an interest in hands-on work involving tools, equipment, or technology.
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A problem-solving mindset and attention to detail.
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The ability to listen, follow instructions, ask questions, and work collaboratively.
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Clear communication skills and a professional, customer-focused approach.
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A commitment to working safely, taking accountability, and delivering quality work.
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A valid driver's license and the ability and willingness to travel 50% or more to local and regional customer sites.
Experience in construction, electrical work, telecommunications, IT support, equipment installation, automotive repair, or another hands-on technical field can be helpful, but it is not required.
You don't need to arrive with all the technical skills listed here. Familiarity with low-voltage cabling, networking, blueprints, video surveillance, access control, or alarm systems is a plus, but we're primarily looking for the right foundation, a willingness to learn, and the drive to grow.
Physical Requirements
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Lift, carry, and move equipment, tools, and materials weighing up to 75 pounds.
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Climb, work from, and safely use ladders and lifts, including working at heights.
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Bend, kneel, crawl, reach overhead, and stand for extended periods, including in ceilings, crawl spaces, and other tight areas.
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Work in a range of customer site conditions, including active construction areas, mechanical rooms, warehouses, and outdoor locations with varying temperatures and weather.
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Wear required personal protective equipment (PPE) and follow site-specific safety requirements.
This is a hands-on field role. With or without reasonable accommodation, you must be able to:
About K Group Companies
K Group Companies is a third-generation, family-owned technology solutions provider rooted in West Michigan, with a history dating back to 1980. As Master Integrators, we connect IT, operational technology, business technology, and physical security so organizations can operate with greater clarity, reliability, and confidence.
For more than four decades, we've built our reputation on trusted relationships, technical expertise, and a commitment to doing the right thing for our customers and each other. Our work is grounded in accountability, collaboration, and pride in workmanship, with a focus on making technology work better for the people who depend on it.
Why Work Here?
At K Group Companies, great work starts with great people. Being hungry, humble, and smart means taking initiative, staying open to feedback and learning, and working well with others to find the right solution.
We value people who are curious, take ownership of their work, and want to keep developing. If you're beginning a career in technology, you'll learn from experienced professionals, gain hands-on experience in real-world environments, and build skills that can support your long-term growth.
The long-standing relationships we've built with customers and teammates reflect how we work every day: supporting one another, following through on commitments, and delivering work we can be proud of.
Compensation and Benefits
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Competitive base salary based on experience
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Paid Time Off (PTO)
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Volunteer Time Off (VTO)
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100% employer-paid family health insurance premiums
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100% employer-paid disability insurance
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