Founder Concierge @ Wild Spring Dunes
Mount Enterprise, TX, United States10h ago
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Key details
- Salary
- $56K/yr
- Location
- Mount Enterprise, TX, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 10h ago
Skills
About the role
Who We Are
Wild Spring Dunes spans more than 2,400 secluded acres in the Piney Woods of East Texas — towering pine and hardwood forests, open meadows, rolling hills, and spring-fed ravines. The land laid out its own logic, and the golf courses follow it: the first course, designed by Tom Doak, opened for full play in September 2026, with a second course from Bill Coore and Ben Crenshaw planned. A short course, practice center, clubhouse and lodge, cabins, homesites, and F&B outlets round out the vision.
Wild Spring Dunes offers a rare sense of space and quiet - a place where golf, nature, and community come together. Set between Houston and the Dallas-Fort Worth Metroplex, it's an invitation to enjoy the walk in the pines and experience the serenity of the unbounded outdoors.
Position Summary:
The Founder Concierge supports the delivery of a highly personalized Founder experience at Wild Spring Dunes, serving as a consistent on-site resource for Founders throughout their visits and ongoing relationship with the property. This position assists with Founder reservations, trip planning, on-site hospitality, account and portal support, events, and ongoing follow-up.
Working closely with the Founder Services and Reservations team, the Founder Concierge helps execute the day-to-day needs of the Founder program while building meaningful relationships with Founders and ensuring their needs are coordinated across the property. The ideal candidate is a warm, proactive hospitality professional who enjoys getting to know guests personally, anticipating needs, and creating memorable experiences.
Primary Duties and Responsibilities:
- Serve as a primary day-to-day resource for Founder needs and requests
- Maintain a consistent on-site presence to welcome, engage with, and assist Founders
- Build relationships with Founders and become familiar with individual preferences and needs
- Conduct pre-arrival, on-site, and post-visit follow-up as appropriate
- Proactively identify opportunities to personalize and enhance the Founder experience
- Assist Founders with tee times, guest access, and reservation changes
- Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs
- Assist with future visit planning and help Founders book upcoming reservations while on property
- Assist with travel planning and coordination for other Sandborn destinations as appropriate
- Ensure special requests and important Founder details are communicated across departments
- Assist with Founder onboarding and Founder Portal education
- Help Founders understand and utilize Founder benefits, policies, events, and available resources
- Maintain accurate Founder profiles, preferences, visit history, and communication notes
- Assist with Founder account and billing questions and help coordinate resolution of discrepancies
- Support leaders with planning and executing Founder-only events and experiences
- Assist with registration, guest lists, reservations, communications, gifts, and event logistics
- Provide on-site hospitality during Founder events
- Support additional Founder programming and engagement initiatives throughout the year
- Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs
- Communicate important Founder preferences, requests, and visit details to appropriate teams
- Assist leaders with other Founder initiatives and administrative needs
Founder Experience & Hospitality
Founder Reservations & Trip Planning
Founder Accounts & Portal
Founder Events & Programming
Cross-Department Collaboration
Qualifications & Physical Requirements:
- Previous golf or hospitality experience preferred
- Strong interpersonal and communication skills
- Professional demeanor with a commitment to hospitality excellence
- Ability to work in a fast-paced, team-oriented environment
- Interest in growing within the golf industry and a startup resort setting
- Stand, walk, and remain active for extended periods (4–6+ hours)
- Communicate clearly in person and via radio
- Lift and carry up to 50 lbs regularly
- Operate golf carts and other light equipment safely
Qualifications:
Physical Requirements:
Must have the ability to:
Working Conditions:
- Primarily outdoors in varying weather conditions, including heat, wind, and inclement weather
- Exposure to typical golf course environments, including equipment movement and errant golf balls
- Fast-paced, guest-facing role requiring extended periods of standing and walking
Machine/Equipment/Tools Used:
- Point-of-sale (POS) systems and tee sheet software
- Handheld radios and communication devices
- Golf carts and staging equipment
- Merchandising fixtures and inventory systems
- Bag handling equipment and storage systems
Compensation:
$27 per hour, paid bi-weekly
Why Join Wild Spring Dunes?
Take advantage of this chance to be part of something extraordinary. Your journey to greatness starts here at Wild Spring Dunes Golf Resort. Join us, and let's create unforgettable experiences together.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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