Fraud Analyst - AM/M

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

• Role Overview The Risk and Control Fraud Analyst supports the Bank’s end-to-end card fraud risk management across issuing and acquiring activities. The role performs complex fraud investigations, merchant fraud risk assessments, transaction and alert monitoring, fraud-rule optimisation, governance reviews, and regulatory and management reporting. The role requires strong analytical judgement, attention to detail and the ability to work with internal and external stakeholders to identify emerging fraud risks, strengthen controls and support timely risk mitigation. The role also supports the Team Lead and Section Head in operational oversight, quality assurance, team guidance, projects and incident response. 

• Key Responsibilities 
  • Support the Risk & Control function in executing effective fraud prevention, detection, risk monitoring and operational control activities across issuing and acquiring portfolios.
  • Conduct and review complex investigations involving fraud cases, disputed transactions, customer complaints, and operational incidents, ensuring timely resolution and appropriate escalation.
  • Monitor fraud trends, risk indicators and control effectiveness, and recommend appropriate mitigation strategies. Identify emerging changes in fraud behaviour and propose interim or permanent countermeasures involving country, merchant category, transaction channel, authentication or velocity controls, while considering operational and customer impact.
  • Maintain complete records of rule rationale, change requests, approvals, testing, implementation and post-change performance.
  • Conduct fraud risk assessments for new merchant applications and requests for additional facilities by existing merchants, ensuring adherence to the Merchant Acquiring Programme (MAP) Guideline, Fraud Acquiring Operational Manual and applicable internal requirements.
  • Review merchant daily activity reports, including ACLP, MPGS transactions, weekly monitoring reports and merchant fraud alerts, to identify unusual activity, transaction spikes, fraud concentrations or deviations from the expected merchant profile.·        Conduct transaction verification with card issuers, card schemes and relevant industry members where suspicious activity is identified through monitoring.
  • Perform detailed quality checks on investigation findings, case documentation, fraud classifications, customer communications, operational reports and regulatory submissions.
  • Manage enquiries, alerts and correspondence received through the Acquiring Fraud Distribution List, ensuring appropriate assignment, response, escalation, follow-up and closure.
  • Ensure compliance with regulatory requirements, internal policies, and industry standards through effective governance and oversight.
  • Prepare fraud dashboards, monthly reports, exception reports, fraud loss analysis and regulatory submissions accurately and within the required timelines.
  • Collaborate with Operations, Cards & Payment, Merchant Sales, EMB, Card Fraud Management, Compliance, AML, Branches, Technology, Customer Service, regional counterparts and external parties to address fraud risk matters.
  • Drive continuous improvement initiatives, process enhancements, and control optimisation to improve operational efficiency and reduce risk exposure.
  • Maintain organised and retrievable records to support internal reviews, audits, regulatory examinations and card-scheme enquiries.
  • Support strategic projects, system enhancements, and business initiatives by providing risk and control advisory oversight.
  • Support the Team Lead in prioritising workloads, monitoring ageing cases, reviewing complex or escalated matters and maintaining consistent investigation and decision-making standards.
  • Perform administrative responsibilities and other ad-hoc duties arising from changes in the issuing or acquiring fraud environment.igned according to needs.

• Bachelor’s degree in Business, Finance, Banking, Accounting, Risk Management, or a related discipline.
• Good understanding of Issuing and/or Acquiring fraud operations, including transaction monitoring, fraud alerts, disputes, merchant risk and fraud investigations.
• Strong analytical and investigative skills, with the ability to assess complex cases, identify transaction patterns and determine appropriate risk mitigation actions.
• Detail-oriented, with a high level of accuracy when handling investigations, monitoring activities, regulatory reporting and control reviews.
• Good understanding of risk controls, regulatory requirements, internal policies and governance practices within banking or financial services.
• Good written and verbal communication skills, with the ability to work effectively with Business, Operations, Compliance, AML, Technology and other stakeholders.
• Able to work independently while supporting the Team Lead and wider team, including providing guidance or knowledge sharing to junior/new team members where required.
• Able to manage multiple priorities and work effectively in a fast-paced and evolving fraud environment.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.