Front Desk Agent (Saudi)

Overview

Welcome and assist guests and visitors, support hotel room and day-pass operations, and help ensure front desk services run smoothly and professionally.

Job Description

• Welcome guests and visitors, provide accurate information, and respond to enquiries in person, by phone, and through other approved channels.
• Handle check-in and check-out for hotel guests, following property procedures.
• Process day-pass enquiries, bookings, payments, and visitor registration.
• Complete required guest and visitor records, including Ejar registration where applicable and in line with property procedures.
• Manage reservations and update booking details in the relevant systems.
• Handle payments, receipts, cash, and front desk transactions accurately, following cash-control procedures.
• Coordinate with Housekeeping, Recreation, Security, and other teams to resolve guest requests and support smooth operations.
• Keep guest information confidential and maintain accurate records.
• Prepare shift handover notes and report incidents, complaints, or service issues to the supervisor.
• Maintain a tidy, welcoming front desk and follow property service and safety standards.

Desired Skill & Expertise

• High school diploma or equivalent; additional hospitality training is an advantage.
• Previous experience in a hotel, resort, reception, or customer service role is preferred.
• Comfortable using booking, payment, and basic office systems.
• Good spoken and written English; Arabic is an advantage.
• Strong communication, customer service, and problem-solving skills.
• Reliable, organized, and able to work shifts, weekends, and public holidays as required.