Front Desk and Facilities Admin

Job Title

Front Desk and Facilities Admin

 

 

Job Description Summary

 

 

Job Description

Front Desk & Facilities Admin

 

1. Front Desk Services

• Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience.
• Greet, assist, and direct visitors to the appropriate contacts, meeting rooms, or work locations.
• Manage incoming calls, screen and route inquiries, and take messages as required.
• Manage visitor registration, badge issuance, and visitor records.
• Deliver an exceptional workplace and guest experience through professional customer service.
• Coordinate meeting room bookings, visitor arrangements, workplace logistics, events, catering, and ad hoc requests.
• Provide travel and transportation assistance for visitors and employees as required.
• Manage incoming and outgoing mail and courier services.
• Maintain reception, meeting rooms, conference facilities, and guest areas to a professional standard.
• Ensure compliance with company policies, security, safety, and visitor management procedures.

 

2. Administration

• Provide administrative support, including document handling, office coordination, and supply management.
• Support and work with the Facilities Coordinator on KL Hub Procure-to-Pay (P2P) activities, including purchase order creation, SAP transactions, invoice processing, payment tracking, and vendor administration.
• Maintain procurement records and support budget tracking and reporting.
• Manage stationery, office supplies, and workplace consumables.
• Administer employee locker allocation and maintain related records.
• Perform any other duties assigned by the line manager.

 

3. Facilities Work Order Management

• Coordinate and track facilities work orders to ensure timely completion within agreed Service Level Agreements (SLAs).
• Coordinate facilities-related requests with building management, vendors, and service providers.
• Act as a liaison between employees, clients, building management, and third-party vendors to resolve workplace and facilities-related issues.
• Monitor maintenance requests and communicate status updates to stakeholders.
• Maintain work order records and support contractor performance monitoring.

 

 

 

INCO: “Cushman & Wakefield”