Front Desk Coordinator

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City.

We are hiring for a Front Desk Coordinator in Kansas City! The pay range for this role is $18-$20/hour.

The Front Desk Coordinator is responsible for answering a multi-line telephone, greeting and assisting all visitors, handling mail, and any general administrative support duties required by Resident Services or Leasing Departments. 

Essential Functions:

• Warmly greet residents and register guests; conduct courtesy calls to residents (i.e packages, deliveries)
• Announce all visitors/deliveries to employees when applicable
• Follow emergency key procedures for Key Track, key box locations, fireman elevator keys, lock-outs, etc.
• Answer all incoming calls and handle accordingly using MAC telephone greeting standards
• Accept and distribute packages and mail, regularly distribute incoming/outgoing faxes
• Assist with move-in and move-out procedures; assemble move-in packages for new residents
• Enter service requests in property management system and assign to the appropriate staff member
• Conduct follow-up calls for resident service requests
• Schedule pre-move out inspections assist residents with move-in process including walking of unit, lease paperwork, and follow-up resident contact
• Conduct welcome and follow-up calls to all new move-ins to ensure resident satisfaction.
• Conduct pre-move out calls to confirm move-out dates and review MAC Property Management move-out procedures.
• Participate in ongoing resident relations including telephone calls and resident functions. Assist with resident concerns or related activities as requested by management.
• Assist Resident Service Managers in various tasks as requested
• Performing clerical duties, including completing internal forms, filing and copying
• Executing emergency procedures as needed
• Performing any other related duties and assignments as required. 

Qualifications:

• High school degree required; Associate’s Degree or equivalent experience preferred
• Microsoft Office Suite (Word, Excel, Outlook) and Internet navigation
• Yardi Voyager and EliseAI experience preferred.
• Exceptional customer service and follow-through skills; strong communication skills required.
• Outgoing personality – enjoys interaction with customers.
• Self-motivated and able to work with limited supervision; excellent organization skills.
• Ability to set priorities and handle multiple tasks. 

Measures of Success:

• All resident correspondence complies with MAC Property Management’s standards.
• All resident concerns and service requests are documented completely and accurately.
• All resident follow up calls are completed per MAC Property Management’s standards.

Benefits and Perks:

• Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
• Educational Reimbursement.
• Opportunities for professional development and career growth.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.