Front Desk Receptionist - Behavioral Health (Part-Time)
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Key details
- Location
- Gardner, MA, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Healthcare
- Focus area
- other
- Posted
- 4h ago
Skills
About the role
Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area. The work schedule for this position is to support evening coverage, Tuesday, Wednesday, Thursday 5pm to 8pm.
Major responsibilities:
- Receives and directs incoming patients
- Provides excellent quality Behavioral Health Services
- Reviews and updates patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments and assists in managing Open Clinics
- Schedules patient appointments according to established protocol
- Provides coverage to Mental Health Medical Records as needed
- May also assist with Interpreting for Mental Health patients
Minimum Qualifications:
- High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
- Spanish language fluency and ability to be trained in Mental Health interpreting a plus
- Must have availability to work evening shifts.
- Work experience in a similar behavioral health office environment preferred
- Knowledge of insurance regulations for Mental Health Services required.
- Knowledge of basic medical terminology and willingness to learn Mental Health terminology
- Computer skills for accurate data entry
- Ability to work independently
- Demonstrated interpersonal and teamwork skills required
- Demonstrated written and verbal communication skills in English
We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!