Front of House Manager - College of Creative Arts & Media
Key details
- Location
- Morgantown, WV, United States
- Work style
- Onsite
- Level
- Senior
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
The College of Creative Arts and Media at West Virginia University is currently accepting applications for a Front of House Manager.
About the Opportunity
This position supports the University Arts Series and all activities of the College of Creative Arts & Media and its guests by providing exceptional customer service to patrons, by ensuring safe and memorable experiences at live events, and by engaging the public in pursuit of the CCAM mission. This position ensures the efficient and effective operation of all front-of-house operations for CCAM venues, including house management and patron experience. This is a 10-month position with a contract period of August 1 – May 31 annually.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 15 annual leave (vacation) days per year or more based on years of service (employee leave)
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What You'll Do
House Management
Serve as lead house manager for major events, including University Arts Series, ensuring safety and overall experience
House Manager supervision
- Supervise and manage all house managers, including student workers and part-time workers
- Schedule house managers to ensure proper event coverage
Provide adequate training for all house managers covering safety, emergency procedures, customer service, and usher supervision
Supervise Ushers
- Assign responsibilities to ushers for each performance
- Review safety training and ensure ushers are familiar with venue layout
- Ensure appropriate printed or digital program distribution to all patrons
- Identify, mentor and develop led ushers within the larger pool of ushers
- Manage and maintain ticket scanner inventory and ensure proper training of all house managers in proper use and common troubleshooting steps
- Manage patron accessibility needs
Coordinate volunteer ushering program
- Recruit and manage relationships with volunteers
- Tracks and encourage consistent participation
- Regularly communicate with volunteer pool to seek feedback and develop shared sense of community and ownership
- Working within approved budget, plan and execute volunteer appreciation events
Administer class-credit student ushering program
- In collaboration with associated faculty and academic leadership, maintain and oversee student ushering signup system
- Ensure proper documentation of attendance and reporting of any issues
- Field inquiries from students in relation to event and ushering assignment details
Manage emergency protocol and training
- Manage front-of-house safety procedures, including emergency preparedness, staff/volunteer training and incident reporting
- Serves as backup for Box Office Manager in their absence or as schedule requires
Personnel Management
- May offer regular oversight and supervision of CCAM Box Office staff and provide all necessary support to ensure consistent service for our patrons;
- May coordinate staff rotations to meet the needs of the College and adjusts to cover sick leave and emergency staffing issues
Ticket Sales/Box Office Staffing
- Works with Box Office Manager, as needed, to provide additional oversight of Box Office staff serving as backup in the absence of the Box Office Manager or when multiple sites are active simultaneously.
Pay Grade: 16
Hours: Varies according to performance schedule, some evenings and weekends required
The College of Creative Arts and Media at West Virginia University is currently accepting applications for a Front of House Manager.
About the Opportunity
This position supports the University Arts Series and all activities of the College of Creative Arts & Media and its guests by providing exceptional customer service to patrons, by ensuring safe and memorable experiences at live events, and by engaging the public in pursuit of the CCAM mission. This position ensures the efficient and effective operation of all front-of-house operations for CCAM venues, including house management and patron experience. This is a 10-month position with a contract period of August 1 – May 31 annually.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 15 annual leave (vacation) days per year or more based on years of service (employee leave)
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What You'll Do
House Management
Serve as lead house manager for major events, including University Arts Series, ensuring safety and overall experience
House Manager supervision
- Supervise and manage all house managers, including student workers and part-time workers
- Schedule house managers to ensure proper event coverage
Provide adequate training for all house managers covering safety, emergency procedures, customer service, and usher supervision
Supervise Ushers
- Assign responsibilities to ushers for each performance
- Review safety training and ensure ushers are familiar with venue layout
- Ensure appropriate printed or digital program distribution to all patrons
- Identify, mentor and develop led ushers within the larger pool of ushers
- Manage and maintain ticket scanner inventory and ensure proper training of all house managers in proper use and common troubleshooting steps
- Manage patron accessibility needs
Coordinate volunteer ushering program
- Recruit and manage relationships with volunteers
- Tracks and encourage consistent participation
How well do you match this job?
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.