Front Office Agent (full-time)

Ocean Grove RV Resort is seeking a friendly, customer-focused full-time Front Office Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations and amenities.

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• Previous hotel or RV resort front desk experience preferred.
• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

We Offer:

• Competitive $17.00 an hour pay
• Work with a supportive team
• Four Medical plans to choose from
• Three Dental plans and a Vision plan
• A generous Paid Time Off plan and 9 paid holidays
• Free Short and Long-term Disability and Life insurance
• A 401(k) plan with 100% company match
• Valuable experience in hospitality and guest services
• A fun and engaging resort community

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at Ocean Grove RV Resort located in St. Augustine, FL. Flexible scheduling required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace