Front Office Manager - ROOST Rainey

About ROOST 
ROOST Apartment Hotel is a collection of thoughtfully designed, extended-stay apartment hotels that blend the comfort and flexibility of residential living with the service and amenities of a luxury boutique hotel. Developed and operated by Method Co., ROOST offers a distinctive hospitality experience rooted in exceptional design, personalized service, and a genuine sense of place. 
Located in the heart of Austin’s vibrant Rainey Street District, ROOST Rainey brings a sophisticated approach to apartment-style hospitality, offering beautifully appointed accommodations and an elevated guest experience. 
Position Overview 
ROOST Rainey is seeking a dynamic, service-driven Front Office Manager to lead daily front office operations and deliver an exceptional guest experience. 
The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced, luxury boutique hotel environment and understands the importance of creating meaningful guest connections. This individual will oversee front desk operations, develop and inspire a high-performing team, and ensure every guest interaction reflects ROOST’s commitment to thoughtful, personalized hospitality. 
Reporting to the General Manager, the Front Office Manager will play a critical role in maintaining operational excellence, driving guest satisfaction, and fostering a positive, collaborative team culture. 
Key Responsibilities 
Front Office Operations & Guest Experience 
 

• Oversee all daily front office operations, including guest arrivals, departures, reservations, billing, and concierge services. 

• Ensure a seamless and personalized guest experience from pre-arrival through departure, anticipating needs and exceeding expectations. 

• Serve as a visible, hands-on leader in the lobby, actively engaging with guests and supporting the front office team. 

• Establish and maintain exceptional service standards consistent with ROOST’s luxury boutique hospitality philosophy. 

• Handle escalated guest concerns with professionalism, empathy, and a solutions-oriented approach. 

• Build meaningful relationships with extended-stay guests, repeat visitors, and VIP clientele. 

• Collaborate with housekeeping, engineering, and other departments to ensure flawless communication and operational coordination. 

• Monitor guest feedback, online reviews, and satisfaction scores, identifying opportunities for continuous improvement. 

Team Leadership & Development 
 

• Recruit, train, coach, and develop a high-performing front office team that embodies ROOST’s service culture. 

• Provide consistent leadership, mentorship, and performance feedback to foster employee engagement and professional growth. 

• Create and manage front office schedules to ensure appropriate staffing levels based on occupancy, business demand, and operational needs. 

• Conduct daily team briefings to communicate priorities, guest arrivals, special requests, and operational updates. 

• Establish clear expectations for service delivery, professionalism, accountability, and teamwork. 

• Lead by example, maintaining a positive, polished, and approachable presence throughout the property. 

• Support performance evaluations, employee development plans, and corrective action processes when necessary. 

Operational Excellence & Financial Performance 
 

• Maintain accurate front office records, guest accounts, billing procedures, and cash-handling practices. 

• Oversee room inventory management, room assignments, and coordination with reservations and revenue management. 

• Support the General Manager in achieving property goals related to guest satisfaction, operational efficiency, and financial performance. 

• Monitor departmental labor expenses, overtime, and scheduling efficiencies while maintaining exceptional service standards. 

• Ensure compliance with established operating procedures, inter