Front Office Manager

Description

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Front Office Manager!

ABOUT THIS LOCATION

Located in the heart of Downtown Walnut Creek, our property offers a vibrant and convenient workplace surrounded by some of the Bay Area’s best dining, shopping, and entertainment. With easy access to BART, major freeways, and nearby communities throughout the East Bay, Walnut Creek provides the perfect balance of an energetic downtown environment and suburban convenience.

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) — Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU?

The Front Office is the heartbeat of the guest experience — and as Front Office Manager, you’re the person who keeps it running at its best. You’ll lead a broad team spanning Guest Services, Night Audit, Reservations, Bell, and Concierge, manage occupancy and ADR strategy through the reservation function, and be the primary point of contact for all Front Office operations, escalations, and department planning. If you’re a hospitality professional who owns outcomes, builds strong teams, and thrives in a high-touch, guest-first environment, we want to meet you.

WHAT YOU WILL DO

• Assign duties and shifts to Front Office staff; observe performance to ensure adherence to hotel policies and established operating procedures.
• Confer and cooperate with other managerial staff to ensure coordination of hotel activities across all departments.
• Demonstrate positive leadership characteristics that inspire Front Office employees to meet and exceed service standards.
• Schedule and conduct departmental meetings; attend hotel-wide management meetings as required.
• Answer inquiries from guests and staff pertaining to hotel policies and services.
• Ensure smooth check-in and check-out experiences, positive guest interactions, and optimal guest satisfaction.
• Arrange for private telephone lines and other special guest services as requested.
• Monitor public areas; respond to disturbances and address guest concerns professionally.

SKILLS & ABILITIES YOU BRING

• Ability to read, interpret, and act on business records, financial reports, and statistical data.
• Strong mathematical skills; ability to interpret financial information and prepare departmental budgets.
• Ability to analyze and apply hotel operational policies and service standards effectively.
• Knowledge of government regulations covering hotel business operations.
• Sound judgment; ability to make business decisions based on both data and experience.
• Strong interpersonal skills; ability to interact with guests, employees, and officials with tact and courtesy.
• Ability to plan, assign, and direct the work of a multi-role Front Office team.
• Flexibility to manage shifting priorities and respond decisively to interruptions and guest situations.
• Clear written and verbal communication skills; able to present information professionally to leadership and staff.

QUALIFICATION

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1–2 years of experience in the hospitality industry, preferably in a Front Office role.
• Prior management or supervisory experience in a hotel Front Office setting strongly preferred.
• Proficiency in hotel property management systems (PMS) and Microsoft Office preferred.
• Ability to communicate effectively with guests, department heads, and hotel leadership.

SCHEDULE & HOURS

This position is full-time Exempt, with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.