Front Office Receptionist

Job Description

• Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
• Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
• Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

Qualifications

• Education: A university degree in Tourism and Hospitality Management or a related field is preferred.
• Experience: At least 2 years of experience in a similar position within the hospitality industry, preferably in a 5-star hotel.
• Language Skills: Good command of written and spoken English.
• Technical Skills: Proficiency in Opera PMS and Microsoft Office applications.
• Communication Skills: Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Professional Appearance: Well-groomed, with strong presentation skills and clear diction.
• Attitude: Positive, energetic, and solution-oriented approach to work.
• Competencies: Strong problem-solving and crisis management skills.
• Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
• Flexibility: Ability to adapt to flexible working hours and shift schedules.
• Location: Candidates residing on the Asian side of Istanbul are preferred.

Additional Information

What We Offer

• Career development opportunities within Radisson Hotel Group.
• A dynamic and international working environment.
• Continuous learning and development programs.
• Competitive salary and employee benefits.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.