Front Office Supervisor
Texas, United StatesYesterday
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Key details
- Location
- Texas, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Come join the Rooms team at Hyatt Regency DFW, conveniently located across from Terminal C at DFW International Airport. As one of Hyatt's premier airport properties, our hotel features 811 guestrooms, 92,000 square feet of meeting and event space, and a dynamic team dedicated to delivering exceptional guest experiences.
This is an on-property position and part of the Hyatt Hotels Managed Portfolio.
Weekend availability is required for consideration.
About the Role
As a Front Office Supervisor, you will play a key leadership role in creating memorable guest experiences while supporting the daily operations of the Front Office team. This highly visible position offers the opportunity to lead by example, coach and develop associates, and ensure seamless service delivery for our guests.
Supervisors are expected to support hotel leadership by assuming leader responsibilities and fostering a positive, engaged, and service-oriented team culture. Responsibilities may include training, coaching, and providing day-to-day operational support.
Key Responsibilities
- Lead and motivate Front Office associates to deliver exceptional guest service.
- Support guest registration, arrivals, departures, and service recovery efforts.
- Coach and develop team members through ongoing feedback and training.
- Assist with staffing functions.
- Ensure compliance with Hyatt standards, policies, and procedures.
- Handle guest inquiries, concerns, and special requests with professionalism and care.
- Process forms of payment and maintain accurate guest records.
- Partner with hotel leadership to drive operational excellence and guest satisfaction.
Come join the Rooms team at Hyatt Regency DFW, conveniently located across from Terminal C at DFW International Airport. As one of Hyatt's premier airport properties, our hotel features 811 guestrooms, 92,000 square feet of meeting and event space, and a dynamic team dedicated to delivering exceptional guest experiences.
This is an on-property position and part of the Hyatt Hotels Managed Portfolio.
Weekend availability is required for consideration.
About the Role
As a Front Office Supervisor, you will play a key leadership role in creating memorable guest experiences while supporting the daily operations of the Front Office team. This highly visible position offers the opportunity to lead by example, coach and develop associates, and ensure seamless service delivery for our guests.
Supervisors are expected to support hotel leadership by assuming leader responsibilities and fostering a positive, engaged, and service-oriented team culture. Responsibilities may include training, coaching, and providing day-to-day operational support.
Key Responsibilities
- Lead and motivate Front Office associates to deliver exceptional guest service.
- Support guest registration, arrivals, departures, and service recovery efforts.
- Coach and develop team members through ongoing feedback and training.
- Assist with staffing functions.
- Ensure compliance with Hyatt standards, policies, and procedures.
- Handle guest inquiries, concerns, and special requests with professionalism and care.
- Process forms of payment and maintain accurate guest records.
- Partner with hotel leadership to drive operational excellence and guest satisfaction.
The ideal candidate will have:
A genuine passion for hospitality and a commitment to exceeding guest expectations.
Previous Front Office experience with a strong understanding of hotel operations.
Prior leadership or supervisory experience preferred.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and decision-making abilities.
The ability to thrive in a fast-paced, guest-focused environment.
Flexibility to work weekends, holidays, and varied shifts as business needs require.
The ability to stand and move throughout the shift.
Care Connects Us
At Hyatt, we believe hospitality is more than a job. It's a career for people who care. We are committed to creating an environment where associates feel valued, supported, and empowered to grow both personally and professionally.
Join a team that is making travel more human, connected, and meaningful every day.
Benefits & Perks
We offer a comprehensive benefits package designed to support your wellbeing and career growth, including:
Complimentary and discounted Hyatt room nights worldwide
Friends & Family room rate discounts
Medical, Dental, Vision, and Prescription coverage for eligible full-time associates after 30 days
401(k) with company match
Paid Time Off and seven paid holidays
Paid Family Bonding Leave and Adoption Assistance
Personal Development Assistance Program
Complimentary colleague parking during shift
Complimentary meal during shift
Career advancement opportunities throughout Hyatt's global network
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
The ideal candidate will have:
A genuine passion for hospitality and a commitment to exceeding guest expectations.
Previous Front Office experience with a strong understanding of hotel operations.
Prior leadership or supervisory experience preferred.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and decision-making abilities.
The ability to thrive in a fast-paced, guest-focused environment.
Flexibility to work weekends, holidays, and varied shifts as business needs require.
The ability to stand and move throughout the shift.
Care Connects Us
At Hyatt, we believe hospitality is more than a job. It's a career for people who care. We are committed to creating an environment where associates feel valued, supported, and empowered to grow both personally and professionally.
Join a team that is making travel more human, connected, and meaningful every day.
Benefits & Perks
We offer a comprehensive benefits package designed to support your wellbeing and career growth, including:
Complimentary and discounted Hyatt room nights worldwide
Friends & Family room rate discounts
Medical, Dental, Vision, and Prescription coverage for eligible full-time associates after 30 days
401(k) with company match
Paid Time Off and seven paid holidays
Paid Family Bonding Leave and Adoption Assistance
Personal Development Assistance Program
Complimentary colleague parking during shift
Complimentary meal during shift
Career advancement opportunities throughout Hyatt's global network
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.