Front Office Supervisor (Season 2027)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a passionate and detail-oriented Front Desk Supervisor to join our Front Office team for the 2027 season (minimum 6-month contract).

In this role, you will welcome and register hotel guests while overseeing and coordinating daily Front Office operations, including arrivals, departures, room allocation, and guest room inventory management. Working closely with Housekeeping, Room Service, Reservations, and other departments, you will respond to guest requests with personalized recommendations and thoughtful touches to achieve maximum guest satisfaction while complying with all Four Seasons policies.

What You Will Do

• Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.
• Critical aspects of the role are room allocation, handling of Rooming lists, monitoring OOO & OOS, communicating room moves and change of allocation, communicating reservation changes to other departments, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Front Office Coordinator works closely with the Engineering, Housekeeping, Reservations, IRD and F&B outlets.
• To offer assistance with hotel orientation explaining the hotel facilities including opening times and offerings.
• Constantly maintain a balance bank assigned by the hotel. Make changes, receive payments, cash checks, exchange of foreign currency. Bank to be counted and balanced by closing of each shift.
• Assist customers in a proactive manner with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions etc. All guest requests to be responded and handled with in timely manner.
• Be able to read the guests and sense the guest needs, adapt the service style accordingly.
• Constantly keep the Front Office Manager/Hotel Assistant Manager updated on any issues/glitches arise on duty record them in the system accordingly.

What You Bring

• Applicants must have a European Passport or the legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.
• Positive attitude, teamwork mindset, and passion for guest service.
• Good communication skills and ability to interact professionally with guests and colleagues.
• Flexibility to work rotating shifts, including weekends and holidays.
• Have a thorough knowledge of the Front Office systems & processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.
• Have an in-depth knowledge of all our room products in order to perform room assignment.
• Ability to act as a role model in guest engagement, personalization, and luxury hospitality behaviors.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Laundry Services.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

• Seasonal Position – Minimum 6-month contract.
• 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.

If you are passionate about hospitality, committed to delivering exceptional guest experiences, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens for Season 2027 and leave your signature on unforgettable guest experiences.