General Manager

GENERAL PURPOSE
The General Manager at Big Deal Outlet is responsible for overseeing daily operations while ensuring
customers receive a friendly, efficient, and accurate checkout experience. This role combines strong customer
service and work ethic with leadership responsibilities, helping to support, guide, and motivate the team while
maintaining high standards of professionalism, and store presentation.
ESSENTIAL DUTIES & RESPONSIBILITIES
 Lead and support team members during daily operations and expectations.
 Lead by example in delivering excellent customer service and performance
 Train, coach and provide feedback to team members on stocking procedures, checkout accuracy and customer service.
 Monitor cash handling procedures and assist with drawer counts, balancing, and discrepancies.
 Observe store activity and customer behavior to prevent theft; review security footage as needed.
 Greet customers promptly and provide courteous, professional service.
 Oversee store cleanliness, organization, and readiness.
 Oversee inventory processing
 Support upselling efforts and ensure consistent execution of promotions.
 Resolve customer concerns and escalated issues in a professional manner.
 Assist with store opening and closing, including cash handling, register setup, and closing procedures.

MARGINAL DUTIES & RESPONSIBILITIES
 Advise management with scheduling support and workflow coordination.
 Support team members and assist with general store operations as needed.
 Remain attentive to store activity to help deter theft and minimize loss.
 Perform other functions as necessary or as assigned.

NATURE OF WORK CONTACTS
 Interact and communicate in a professional and effective manner with all levels of employees,
management, vendors, customers, and external partners.

TRAINING & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rev. Date: 05/05/2026

 High School diploma or equivalent required, college degree preffered
 Previous retail management experience preferred.
 Ability to train, motivate, and support team members.
 Strong attention to detail.
 Strong communication and interpersonal skills.
 Dependable, reliable, honest, and team-oriented.
 Able to work independently with little instruction.
 Effective time management skills and the ability to prioritize tasks.
 Ability to remain calm and effective in a fast-paced environment.
 Reliable attendance and punctuality, with the ability to work scheduled shifts.
 Strong interpersonal skills with a track record of contributing to a respectful, team-oriented workplace.

PHYSICAL/SENSORY DEMANDS:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
 Ability to stand or sit for extended periods of time
 Frequent use of a computer cash register for data entry and basic system navigation.
 Communicate with customers and team members to understand needs and provide support.
 Repetitive use of hands, wrists, and fingers for cash handling, scanning, and data entry tasks.
 Ability to grasp, reach, push, and pull objects using hands and arms
 Must be able to lift and move items up to 10 lbs. regularly (frequently required to lift and move items up
to 25 lbs., and occasionally required to lift and move items up to 50 lbs.).