General Manager - Mott32

Duties & Responsibilities:

OPERATIONAL

• Together with the Chef, ensures that the outlet is managed efficiently and profitably according to the established concept statement, providing courteous, professional, efficient, and flexible service at all times.

• Is a hands-on manager and is always present in the outlet, especially during busy periods.

• Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.

• Conducts monthly inventory checks on all operating equipment and supplies.

• Conducts daily pre-shift briefings to employees on preparation, service, and menu.

• Liaises with the kitchen and bar on daily operations and quality control.

• Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend food and beverage combinations and upsell alternatives.

• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.

• Liaises and organizes that the established cleaning schedules are strictly adhered to.

• Coordinates all repair and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.

• Handles all guest requests and inquiries on food, beverage, and service. Ensures that all employees establish a rapport with guests.

• Ensures services provided are always available and are always carried out to define standard with the utmost efficiency, consistency and courtesy as detailed in the operation manual.

• Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.

• Ensures to report and explains any discrepancies in outlet checks, daily transactions, and reports.

MARKETING