Greeter Supporting the USCG Museum

Description

Ruchman and Associates, Inc. (RAI) is seeking a Greeter to provide a welcoming first impression for visitors to the National Coast Guard Museum. The Greeter will support admission and check-in procedures, manage lobby flow, distribute visitor materials, and provide clear orientation and wayfinding information while maintaining a professional, accessible, and orderly entry experience.

Responsibilities:

• Proactively greet every guest, distribute maps and approved visitor materials, and provide a short museum orientation.
• Support admission or check-in procedures and manage queues to promote safe, orderly, and efficient entry during normal and high-volume periods.
• Provide clear directions to galleries, restrooms, elevators, lockers, cafes, tour locations, programs, and other museum amenities.
• Coordinate with the Visitor and Event Coordinator to remain informed about daily programs, schedule changes, special events, gallery closures, and temporary access limitations.
• Communicate basic gallery rules, check-in policies, and prohibited-item requirements before visitors enter museum spaces.
• Provide Government-approved information about museum programs, events, exhibitions, and authorized membership or support opportunities.
• Identify and assist lost visitors, families with strollers, school groups, and guests requiring accessible routes or other accommodations.
• Maintain situational awareness in the lobby and promptly report safety, security, visitor-flow, or facility concerns through established procedures.
• Keep the reception and lobby area orderly and ensure approved brochures, maps, schedules, and visitor materials remain stocked.
• Log recurring visitor questions, concerns, and complaints to help improve orientation, check-in, signage, and lobby operations.
• Assist with setup and removal of signage, stanchions, equipment, and visitor materials for special lobby events and programs.

Qualifications:

• A high school diploma or equivalent.
• At least one year of experience in a customer-facing receptionist, retail, hospitality, tourism, admissions, or visitor-services role.
• Ability to stand or move in a busy lobby for four to six hours and communicate using a warm, clear, and audible voice.
• Excellent customer-service, interpersonal communication, orientation, and wayfinding skills.
• Ability to quickly learn museum layouts, daily schedules, tour locations, exhibits, amenities, and visitor policies.
• Strong situational awareness and the ability to recognize visitors who need directions, accessible routing, or other assistance.
• Basic understanding of check-in procedures, prohibited-item policies, visitor-flow practices, and public-safety requirements.
• Ability to remain professional, welcoming, and organized during high-volume admission and check-in periods.
• Ability to welcome and assist visitors in more than one language is highly desirable.
• Experience providing brief, engaging descriptions of programs, events, or exhibitions is highly desirable.

RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. RAI. will not use E-Verify to pre-screen job applicants.