Guest Experience Supervisor
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Key details
- Location
- Midlothian, VA, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 1–4 yrs
- Function
- Retail
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicepoint of sale
About the role
Guest Experience Supervisor
Join the Dash In Team as a Front of House Guest Experience Supervisor:
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is a Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!
Your Role in Creating Remarkable Experiences:
- Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
- Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
- Proactively interact with guests, addressing their questions and concerns promptly.
- Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
- Monitor customer flow and open registers as needed to ensure seamless service.
- Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
- Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
- Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications and Experience:
- Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
- High School Diploma or GED required.
- Ability to multitask and solve problems effectively.
- Comfortable using technology, including POS software.
- Strong focus on providing exceptional guest experiences with excellent people skills.
- Active ServSafe Certification (a plus).
Why Dash In?
Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:
Employee Benefits and Perks:
- Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
- Paid Community Engagement: 2 paid community service days each year.
- Paid Parental Leave: Support for new parents.
- Tuition reimbursement, development programs, and certificate program assistance.
- Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
- Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
- Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
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