Guest Loyalty & Marketing Intern

The Guest Loyalty & Marketing Intern will support the ongoing improvement and administration of the guest loyalty program and assist with reporting to evaluate the performance of marketing initiatives. This role will assist with loyalty program management, marketing campaign coordination, data analysis, and reporting to help identify trends, measure campaign effectiveness, and improve the overall guest experience.

Location: Huse Culinary Support Office (280 E 96th St STE 200, Indianapolis, IN 46240)

Position Details:

Schedule & Duration

• Part- time (approx. 4-6 hours per week) with flexible scheduling
• 3–6-month internship duration with the possibility to extend

Guest Loyalty Program Administration

• Respond to guest inquiries with a hospitality first, solution focused approach
• Research guest transactions and loyalty discrepancies using Paytronix, Toast, OpenTable, and TripleSeat
• Process point and visit adjustments accurately and promptly
• Create response templates and improve administrative workflows
• Track guest inquiry volume, common requests, and recurring issues
• Document unusual situations and escalate concerns appropriately

Marketing & Reporting Support

• Assist with organizing promotional calendars and communicating campaigns to restaurant teams
• Support administrative coordination of restaurant specific marketing initiatives
• Compile campaign performance results and help standardize reporting
• Assist with additional restaurant operations and marketing projects as needed

Qualifications:

• Working towards a degree in marketing, hospitality, or a related field
• Familiarity with Huse Culinary restaurants and the Huse Honors program preferred
• Prior experience in hospitality preferred

What we bring to the table:

• $18.00 per hour
• Huse Culinary Dining Card
• Generous Employee Discount
• Opportunities for Growth