Guest Room Supervisor

Quality Inn Payson
Guest Room Supervisor | Lead the Team. Elevate the Stay.
Are you a hands-on housekeeping professional who takes pride in creating clean, comfortable spaces and helping a team succeed? We’re looking for a Guest Room Supervisor to lead daily housekeeping operations and help ensure every guest enjoys a welcoming, well-maintained stay.
As Guest Room Supervisor, you’ll oversee guest rooms, laundry, and public spaces while working alongside your team when needed. You’ll play an important role in maintaining brand standards, training associates, coordinating daily assignments, and creating a positive experience for both guests and team members.
Shift: Weekend day shifts
What’s in it for you- Compensation & Benefits

Competitive Pay - $15 – 16 hourly.

The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.

401(k) with a dollar-for-dollar company match up to 4%
Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options

Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.

Personal Time Off (PTO) and Vacation benefits

What You’ll Do

Supervise and direct daily housekeeping operations, including guest rooms, laundry, and public areas
Assign daily housekeeping responsibilities based on occupancy, arrivals, departures, and business needs
Inspect guest rooms and common areas to ensure cleanliness, presentation, and brand standards are consistently met
Assist with cleaning guest rooms when needed to support the team and daily operations
Train new associates on proper cleaning techniques, equipment use, safety procedures, and service expectations
Create weekly schedules based on occupancy and business demands
Ensure guest rooms contain all required amenities and meet current brand standards
Oversee laundry operations to ensure linens are properly cleaned and handled according to applicable standards
Maintain housekeeping supplies, amenities, and operational inventory and place orders as needed
Maintain current safety and chemical documentation and ensure associates understand proper chemical-handling procedures
Build positive guest relationships by consistently demonstrating Western States Lodging & Management hospitality and service standards

What Makes You Successful

High school diploma or equivalent preferred
3+ years of housekeeping experience required
Previous supervisory or leadership experience preferred
Strong understanding of housekeeping procedures, cleaning techniques, and equipment
Ability to lead, train, motivate, and communicate effectively with a housekeeping team
Excellent attention to detail and commitment to maintaining high cleanliness standards
Strong communication and interpersonal skills when working with guests, associates, and leadership
Basic computer skills for scheduling, inventory, recordkeeping, and communication
Ability to work weekends and holidays as necessary
Authorization to work in the United States and proof of identity as required by federal law

Physical Requirements
This position requires frequent walking and standing throughout the property. The Guest Room Supervisor must be able to regularly bend, stoop, reach, sit, and stand while performing housekeeping and supervisory responsibilities. The position also requires the ability to use proper body mechanics and lifting techniques to occasionally lift items weighing up to 50 pounds.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
You Know You’re Successful When…
Guest rooms and public spaces consistently meet brand cleanliness standards, housekeeping assignments are completed efficiently, room statuses remain accurate, supplies and linens are properly managed, and your team feels trained, supported, and prepared to deliver an exceptional guest experience. You lead by example, step in when needed, and help create a housekeeping operation that guests and associates can depend on.
Why Join Western States Lodging & Management?
Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.
Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.
Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.
Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.