Guest Service Agent - Hotel Alba
Adelaide, SA, AustraliaYesterday
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Skills
Experience
Level
Title
Location
Salary
Freshness
Similarity
Key details
- Location
- Adelaide, SA, Australia
- Work style
- Onsite
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
cashiering
About the role
About EVT: Hotel Alba Adelaide is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.
Key Responsibilities:
Greet guests warmly as they arrive and depart, and anticipate their needs and requests
Check guests in and out efficiently and in line with hotel procedures
Process guest transactions and accounts accurately, following cashiering policies
Book, update and amend reservations accurately and on time
Work with Housekeeping, Reservations and Maintenance so rooms are ready for arriving guests
Pass guest special requests, comments and complaints to the right team or hotel management, and follow up until they’re resolved
What You’ll Bring:
A warm, friendly approach and a genuine drive to meet guests’ needs
Accuracy and care with guest accounts and cashiering
Willingness to learn current room rates, packages, hotel services and what’s on around Adelaide
A commitment to workplace health and safety and hotel policies and procedures
A team-first attitude, including supporting telephonists and back office when needed
Availability for rostered training, opening and closing duties and scheduled meetings
How You Work:
Daymaker ethos: no one’s too big for the small things.
Resilient and solutions-focused: stays calm, moves fast.
Growth mindset: learns, shares, and levels up others.
Perks from Day One:As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel and entertainment network.
Paid parental leave; community and volunteering opportunities.
Apply NowJoin Hotel Alba Adelaide and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.
Key Responsibilities:
Greet guests warmly as they arrive and depart, and anticipate their needs and requests
Check guests in and out efficiently and in line with hotel procedures
Process guest transactions and accounts accurately, following cashiering policies
Book, update and amend reservations accurately and on time
Work with Housekeeping, Reservations and Maintenance so rooms are ready for arriving guests
Pass guest special requests, comments and complaints to the right team or hotel management, and follow up until they’re resolved
What You’ll Bring:
A warm, friendly approach and a genuine drive to meet guests’ needs
Accuracy and care with guest accounts and cashiering
Willingness to learn current room rates, packages, hotel services and what’s on around Adelaide
A commitment to workplace health and safety and hotel policies and procedures
A team-first attitude, including supporting telephonists and back office when needed
Availability for rostered training, opening and closing duties and scheduled meetings
How You Work:
Daymaker ethos: no one’s too big for the small things.
Resilient and solutions-focused: stays calm, moves fast.
Growth mindset: learns, shares, and levels up others.
Perks from Day One:As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel and entertainment network.
Paid parental leave; community and volunteering opportunities.
Apply NowJoin Hotel Alba Adelaide and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.