Guest Service Agent / Night Auditor

Purpose
As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.

Location: Peppers Bluewater Resort Lake Tekapo, State Highway 8, Lake Tekapo 7945, New Zealand
Contract Type: Permanent Full-Time
Hours: Minimum 30, Maximum 48 hours
Pay Rate: 25-27 NZD per hour
Minimum Experience/Qualifications: Level 2 or 3 qualification (ANZSCO Skill Level 4) or at least one year of relevant experience may substitute for the formal qualifications listed above.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
Display proficiency in accurately handling reservations and managing guest accounts


Skills and Experience

Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Previous experience in hotel front desk operations is a valuable asset
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays