Guest Service Associate - Front Office
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Key details
- Location
- Pune, MH, India
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Job Description
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.
Qualifications
1. University graduate / Hotel Management/ Hotel School Diploma.
2. Fresher or 1 year experience in International Hotel Chain in Front desk operations.
3. Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.
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