Guest Services Associate
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Key details
- Location
- East Lansing, MI, United States
- Work style
- Onsite
- Level
- Entry level
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
appointment schedulingcustomer servicepayment processing
About the role
Description
We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.
The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.
Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Answer phones and assist with scheduling appointments
- Check guests in and out and process payments
- Provide excellent customer service while managing front-desk communications
- Help maintain a clean, organized, and inviting reception area
- Monitor the daily schedule and help keep services running smoothly
- Assist with retail recommendations and purchases
- Represent the school in a positive, professional, and enthusiastic manner
Requirements
- Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
- Excellent communication and interpersonal skills
- Friendly, approachable, and professional demeanor
- Strong organizational and multitasking abilities
- Comfortable using computers, phones, scheduling systems, and basic office software
- Reliable and punctual
- Must be available for some evening and weekend shifts
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