GUEST SERVICES REP

Part-time, $16.00 an hour. Paid time off. Free museum passes and discounts. The purpose of this position is to provide prompt, courteous and professional service to guests, trainees, and employees in a manner that reflects the Mission, Vision, and Spirit of the USSRC. The position reports to the Museum Operations Manager but actively participates as a part of a team which includes guest services, simulator, and Planetarium Concessions operations. This team effort is to broadly organize, plan, and execute the mission for the U.S. Space and Rocket Center.

RESPONSIBILITIES

Essential Functions

Museum Ticketing

• Process admission accommodation for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
• Meet or exceed the expectations of the Museum Operations Manager for the accuracy and security of cash transactions.
• Fulfill membership orders promptly and accurately.
• Ensure that the ticket desk is opened and closed following the museum's operating hours and procedures, including maintaining tidiness by utilizing provided checklists.
• Ensure that kennels, strollers, and wheelchairs are well-maintained, in proper working condition, and secured at the end of the business day.
• Respond to, and when possible, resolve guests’ questions and complaints promptly both in-person and over the phone by maintaining voicemail logs and distributing messages as needed.
• Meet or exceed the expectations of the Museum Operations Manager for providing guests with safe and quality museum experience, including exemplary operation of all museum simulators.

Planetarium Concessions

• Operate Planetarium Concessions in an accurate and timely manner by following written procedures and Alabama State Health regulations.
• Meet or exceed the expectations of the Museum Operations Manager for the accurate and timely completion of related tasks and assignments.
• Respond to, resolve, or escalate guests’ questions and complaints promptly.
• Maintain a clean, organized, and safe work environment by conducting thorough cleanings of Planetarium Concessions & surrounding areas before & after Planetarium shows.

Museum Exhibits and Simulators

• Meet or exceed Rocket Center professional and safety standards for the safe, effective, and efficient operation of all simulators (museum and outside simulators).
• Perform safety checks, and complete required checklists prior to opening simulators to ensure correct and safe operation. Ensure that simulators are operated correctly and on schedule.
• Report any simulator problems or malfunctions to the Museum leadership and/or Museum Technical staff promptly.
• Meet or exceed the expectations of the Museum leadership to provide museum guests and Space Camp trainees with a fun and safe simulator experience.
• Facilitate daily activities for groups of all ages enthusiastically and professionally.
• Continuously patrol the assigned museum area, promptly assist guests, and answer questions as needed.
• Maintain a clean, organized, and safe working environment for guests, trainees, and employees.

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job. They shall not be considered as a detailed description of all work requirements that may be in the position.

Supervisory Responsibilities:

Level of Supervision: None

Travel Required:

None

QUALIFICATIONS

Required Education

• Education: High School or equivalent desired.

Required Experience

• Must be at least 18 years old.
• Experience: Some experience working with the public is strongly desired. Must have excellent verbal and written communication skills. 3-6 months of experience handling cash and operating a cash register in a guest service environment preferred.
• Behavioral and Performance Skills: Candidates must be organized, responsible, ethical, lively, energetic, and charismatic.

OTHER REQUIREMENTS

Physical Requirements

• Standing for long periods (6-9 hours) or the duration of shift assisting guests. Operating ticket desk and cash register.
• Bending, kneeling, reaching to store & retrieve supplies, assisting guests, and lifting items weighing up to 50 pounds to waist height. Climbing ladders/stairs frequently to operate simulators.

• Talking and hearing to communicate with supervisors, guests, co-workers, and trainees. Talking and hearing to communicate with supervisors, guests, trainees and employees in person and over the telephone; answer questions.

• Operating museum simulators free of fear or anxiety for the safety of our trainees, guests, and staff.
• Operating concessions stand which includes hot chocolate machines, popcorn machines, and ICEE machines.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in both a climate-controlled environment and outside where one would be exposed to various weather conditions and changing temperatures. Candidates must be able to work outdoors to operate the outside simulators within varying weather conditions that include but are not limited to heat, cold, and rain.
• This position deals extensively with the public, trainees of all ages, and employees throughout the organization.

Expected Hours of Work

• Must be able to work Fridays, Saturdays, Sundays, and Mondays between the times of 9:45am-4:15pm during the U.S. Space & Rocket Center's down season (November 1 – February 28/29), and 8:45AM-5:15PM during peak season (March 1 – October 31). Subject to change per museum needs.
• Additional hours could include special events after normal museum operating hours.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.