Guest Services Staff

Here at Spider Mountain Bike Park, you will;

- Greet and welcome guests in a professional and friendly manner.

- Assist guest with ticket and rental purchases both in person and online.

- Responsible for maintaining precise cash count and handling.

- Answer phones and provide exceptional customer service to guests and answer any questions pertaining to Spider Mountain and Thunderbird Lodge.

- Answer any phone calls and emails to provide reliable information for guests inquiring about resort amenities.

- Assist guests with helmet and safety equipment rentals.

- Communicate with other departments and employees to maintain a steady flow for the customers to enhance their resort experience.

- Maintain a clean, stocked and neat retail shop area.

Qualifications

- Exceptional customer service skills with a friendly and professional demeanor.

- Strong organizational skills with the ability to multitask and prioritize.

- Excellent verbal and written communication skills.

- Ability to maintain confidentiality of sensitive information.