Head of Care Delivery
Key details
- Salary
- $200K–$240K/yr
- Location
- New York City, NY, United States
- Work style
- Onsite
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 7–20 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Visa sponsorship
- Available
- Posted
- 10h ago
Skills
About the role
About the Role
Lead care delivery and the team that supports coaches at a growing digital health services business. You will improve client outcomes, coach experience, and retention by building effective systems for high-quality, evidence-informed care.
What You'll Do
Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.
Work with clinical leaders to translate care protocols into coach training, workflows, and quality reviews.
Lead and develop managers and the Coach Success team, setting clear priorities and supporting coach performance.
Design compensation, client allocation, career progression, and recognition systems that align coach success with client results.
Strengthen coach hiring, evaluation, feedback, and ongoing performance management.
Partner with Product and Engineering to improve care delivery, support implementation and adoption, and evaluate results.
Apply data, AI, and automation to improve training, quality review, and support while preserving strong client relationships.
What We're Looking For
Seven to 20 years of experience in strategy, operations, workforce leadership, or general management, including startup operating experience.
Direct ownership of the supply side of a marketplace or service workforce, such as a provider, vendor, contractor, or coach network.
A record of improving retention, service quality, customer experience, or health outcomes in a growing services business.
Experience building or improving hiring, incentives, performance management, training, or workforce operations.
Strong people leadership, including developing managers and building trust with frontline teams.
Analytical experience with data and financial modeling, cohort and experiment analysis, and compensation models for a two-sided marketplace.
Comfort with SQL, Excel or Google Sheets, data modeling, and AI/ML tools, with experience applying AI to workflows.
Digital health, virtual care, fitness, nutrition, wellness, or behavior-change experience is relevant.
Compensation & Benefits
Base salary: $200,000 to $240,000 annually. Visa sponsorship is available.
Location
On-site in New York, New York, United States.
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