Head of Operations – Multi-Branch Restaurants

Ready for your next step up from multi-location operations?

If you've run several restaurant branches, fixed the same problems again and again, and thought "there has to be a better system for this," this role is for you.

We're looking for a hands-on operator to take charge of a growing multi-location food-service business and make it more visible, better managed and more profitable. You'll also help build a new, tech-enabled service business on top of what works there. You'll report directly to the CEO and hold delegated COO-level operating responsibility. This isn't a back-office role or an advisory one.

You'll take problems all the way through:

Problem → Plan → Owner → Execution → Measurable Result

Why This Role Is Different

• Real executive scope. You'll work directly with the CEO and lead Area Managers, Branch Managers and shift leaders.
  
• A clear growth path. The role is set up to grow toward a COO-level position as you prove results and the business scales.
  
• Build something new. You won't only run operations. You'll help turn proven solutions into services, partnerships and new revenue lines.
  
• Modern tools. You'll use AI, dashboards and automation every day to make work simpler for managers and teams.
  
• Fully remote, with the authority to drive real change.
  

What You'll DoLead Multi-Location Operations

• Oversee and improve performance across all branches through the management team
  
• Make service, delivery, staffing and branch performance visible at a glance
  
• Set clear roles, standards, decision rights and escalation paths
  
• Put in place daily and weekly management routines, audits and follow-up rhythms
  
• Hold managers accountable and coach them to own their areas fully
  
• Reduce how often issues have to go up to senior leadership
  

Grow Sales and Profitability

• Own the online customer journey: discovery, ordering, delivery, issue recovery and repeat purchase
  
• Improve conversion, average order value, order frequency and customer retention
  
• Shape pricing, promos, bundles and offers that grow sales without hurting margins
  
• Track revenue, costs, margins and unit economics, and find leakage and waste
  
• Prepare budgets, forecasts and performance plans
  

Build and Scale the Service Business

• Turn business opportunities into practical operating plans and pilots
  
• Launch and grow new service lines, partnerships and institutional accounts
  
• Build networks of merchants, delivery and courier partners, and service providers
  
• Identify internal solutions that could become repeatable, sellable services
  
• Hire, onboard and develop team members as the business grows
  

Put Systems, AI and Automation to Work

You don't need to be a programmer. You do need to be comfortable using technology to solve business problems.

• Use AI tools for analysis, planning, reporting and documentation
  
• Design workflows, dashboards and management panels with the tech team
  
• Find manual processes that can be simplified or automated
  
• Turn business problems into clear requirements and acceptance criteria for developers
  
• Test whether new systems actually solve the problem they were built for