Head of Patient Navigation Operations

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Lead the operations of a patient navigation team as its first dedicated operations leader, growing the group and building the systems, standards and reporting that support it. The role is internal-facing, centered on managing staff and shaping care workflows with leadership rather than direct patient contact.

What you'll do

- Take over an existing navigation team and grow it through hiring, onboarding, staffing, scheduling and performance management.

- Map out care workflows covering outreach, appointment booking, care coordination, follow-up and handling of complex cases.

- Raise engagement and conversion through script refinement, text-message outreach, controlled experiments and review of where people drop off.

- Define and track a set of operating metrics covering contact rates, booked appointments, coordination results, satisfaction and team productivity.

- Partner with engineering on internal CRM, automation and team tooling, passing frontline findings along as product improvements.

- Establish standards for privacy, compliance and quality across the team's work.

Requirements

What we're looking for

- At least 3 years of experience leading patient-facing teams.

- A data-driven approach to running day-to-day operations.

- Skill in drafting the guidance, learning materials and review checklists that frontline teams rely on.

- Proven success growing large-scale efforts that connect with people receiving care.

- Previous experience in health services operations or patient support, ideally in a nearby care-access role.

Benefits

Compensation and benefits

- Base salary: USD 100,000 to 180,000 per year

- Health insurance

- Meals covered

Location and work model

- Remote (US)

- Full-time